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Community Director

San Jose, CA 95125

NSE Inc. is a leading vertically-integrated real estate investment management firm that has been fulfilling dreams by utilizing a consistent investment philosophy, hands-on management, and focused capital improvement programs to execute its value-add strategy. Founded in 2010 and privately held, we deliver value through transparency, accountability, fairness, and an eagerness to take on assignments that others cannot approach. Our staff thrives on focus, integrity, and creative problem-solving.

 NSE invites you to join our team as a Community Director (CD). You are a model of organization and a true leader responsible for the overall operations of the community. Core duties including, but not limited to, leading, guiding, and motivating onsite team, team development, monitoring financial, staff, and operational performance, resident relations, community aesthetics, and managing third-party service providers. A true jack of all trades. This position ensures alignment with company expectations of service standards and meeting revenue and expense targets. The CD will ensure all property staff comply with company employment and safety practices and local and federal laws and regulations. Superstar supervision over areas including the strategic, financial, and operational management of the property, optimizing net operating income through strict adherence of New Standard Equities’ policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Core duties and responsibilities include the following. Other duties may be assigned. 

? Prepares budget and monthly reports. 

? Recruits, hires, mentors and manages community staff. 

? Manages the month-end accounting process. 

? Ensures timely and accurate reporting of operational distribution reports. 

? Develops and manages all financials and revenue goals, including budget, in accordance with financial key metrics. 

? Provides monthly analysis and explanation of variances. 

? Coordinates resident move-ins/move-outs, as well as, approves and executes all leases. 

? Enforces terms and conditions of the lease, including court appearances/testimonies. 

? Negotiates/Manages/Facilitates service providers to ensure top quality work is performed in compliance of the contract and in a timely manner. 

? Proactively resolves resident requests and issues. 

? Ensures the highest level of customer experience is provided by shadowing sales, office and maintenance team members to identify areas of opportunity. 

? Adherence to all company policies and procedures. 

? Manages accounts receivable to ensure timely collection of rent by following company policy for non-payment and provide monthly accounts receivable comments. 

? Ensures all legal paperwork and actions are in process by working independently or with legal or accounting departments. 

? Reviews and provides approvals for invoices; ensures all team approvals have been managed within their own established thresholds. 

? Prepares and presents business plan results to senior leadership. 

? Directs responsibility for assigned team – responsibilities include training, coaching, recognition, performance management and career development; including annual appraisals and development plans. Holds team meetings, including daily huddles, to foster communication and collaboration amongst the team. 

? Prepares, reviews, and understands respective market area, which includes having knowledge of competitive properties, local business conditions, and any other conditions that have an impact on the operation of the properties. 

? Other duties as required. 

Education/Experience: 

Bachelor's degree (B. A. / B. S.) from four-year college or university; and more than five years related experience and/or training in multifamily industry and more than one year as Community Manager; or equivalent combination of education and experience. 

Certificates and Licenses: 

Active state real estate license strongly preferred


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