Property Supervisor (RAD)

Job Summary: The Property Supervisor directly supervises staff and oversees the operational, fiscal, compliance, and physical management of buildings as may be assigned in North Beach/Chinatown. The position requires an experienced leader and a team-builder with excellent administrative and interpersonal skills, who is sensitive to residents’ needs and be able to inspire teamwork at sites. S/he must use a sound approach to personnel, building management, exercise good judgment in problem solving, and thrive in a stressful and active team environment.

Status: Full-time, Exempt 

Location: Chinatown and North Beach neighborhoods, San Francisco 

Hours: Monday through Friday regular business hours; on call 24 hours daily from problems and emergencies at buildings 

Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. 

General Job Responsibilities: 

Personnel/Finance:  

• Supervise staff to ensure compliance with regulations of all applicable regulatory agencies, fair housing laws, and organizational policies 
• Coordinate interview and selection process for on-site staff and address personnel management issues 
• Develop, monitor, and maintain annual budget and capital improvement plans for each project 
• Prepare and submit management and financial/occupancy reports to funders or regulatory agencies 
• Audit end of month reports on Yardi system and prepare quarterly variance reports for each property 
• Meet with Resident Services Supervisor monthly to review resident issues and potential legal cases 

Property Management:  

• Develop, implement, and enforce lease agreement/house rules, departmental administrative policies, fair housing law, local ordinance, resident selection criteria and affirmative marketing plan 
• Oversee lease-up of new or existing properties 
• Monitor rent roll, receivables, and approve invoices  
• Work collaboratively with Property Managers and Maintenance Supervisor to develop, implement, and maintain programs addressing building safety, cleanliness, and preventative maintenance  
• Oversee outreach efforts to open wait list and fill vacancies in accordance with Property Management Department’s Performance Standard 
• Participate in legal proceedings such as evictions or resident disputes 
• De-escalate and mediate resident grievances in a timely and professional manner 
• Host portfolio meeting in a regular basis 
• Participate in bi-monthly safety meeting, HUD industry meeting and other Property Management Department regular meetings 
• Respond to building emergencies as necessary  
• Represent organization with residents

Supervisory Duties: 

• Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices 
• Recruit, interview, and hire for vacancies in directly supervised positions  
• Write performance reviews and develop annual work goals for staff supervised  
• Ensure staff know and follow safe work practices and policies 
• Develop performance tracking systems for properties assigned 
• Conduct regular site visits and attend resident meetings if needed 
• Maintain ongoing communications with Compliance Manager, Property Managers, and Assistant Property Managers regarding compliance issues 
• Coordinate all monthly, quarterly, and annual reports to be completed on time 
• Ensure staff receive periodical training on Tax Credit and HUD policy and procedures, re-certification process, and fair housing knowledge 
• Provide Director of Property Management with overall reporting on the compliance, vacancy, and financial status of assigned portfolio 

Knowledge, Skills, and Experience:  

• Strong interpersonal and supervisory skills 
• Familiarity with affordable housing management principles and practices, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations 
• Sensitivity to challenges facing low-income and monolingual residents 
• Ability to respond to building emergencies 7 days a week, 24 hours a day 
• Excellent communication skills, both verbal and written  
• Budget preparation and analysis skills 
• Ability to manage conflict and stressful situations 
• Capacity to work independently and exercise own judgment in problem-solving 
• High level of motivation, initiative, and flexibility 
• Ability to work with people of diverse social and ethnic backgrounds 

Minimum Qualifications:  

• Four (4) years experience in residential Property Management 
• Four (4) years supervisory experience and a solid understanding of personnel management 
• Extensive experience developing, monitoring, and reporting on budgets 
• Excellent organizational, administrative, financial, and communication skills (written and verbal) 
• Knowledge of HUD, HCD, SF Housing Authority, SF Mayor’s Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies 
• Demonstrated experience with low-income populations 
• Proficient in Microsoft Word, Excel, and Property Management Software 
• Familiarity with the neighborhood of the portfolio 

Preferred Qualifications:  

• Experience working in the nonprofit sector 
• Certified Occupancy Specialist (COS) 
• Tax Credit Specialist (TCS) 
• Public Housing management experience 
• Asset Management/Compliance Management/Facility Management experience