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LEASING SPECIALIST

Los Angeles, CA 90024

Working for NMS Residential means embarking on a rewarding career with an owner-managed company that prides itself on its forward-leaning vision, curated interiors in desirable zip codes, and an unrelenting service imperative.   Our playbook puts people first. 

As a  Leasing Specialist with NMS Residential, you will be expected to:

  • Provide a positive, professional and friendly atmosphere in the leasing office and on-site
  • Demonstrate the value in our communities to prospective and current residents, distilling all interactions through the principle of service, to support optimal occupancy objectives
  • Promote positive and proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality
  • Apply standard operating procedures based on product type (conventional, furnished, co-living, etc.), exercising attention to detail and due diligence in leasing transactions, verifications, and communication
  • Maintain a minimum 30% closing ratio
  • Score 95% or higher on property "shops" and audits
  • Comply with Lead Management procedures and standards
  • Assist in marketing the property and generating lead traffic
  • Qualify prospective residents and evaluate their needs while communicating corresponding benefits and features
  • Support the marketing functions by recording accurate data on prospects and new residents in Yardi
  • Under the direction of the Community Manager, utilize company resources to facilitate leasing
  • Inspect models and available "market ready" apartments; communicate maintenance needs to Community Manager
  • Verify rental applications and other prospective resident paperwork, such as applicant identity and proof of income, etc.
  • Negotiate terms and conditions of prospective resident's lease; prepare lease documents, addendums, and related paperwork
  • Finalize applications within 72 hours; notify prospective residents of application screening results in a timely manner
  • Confirm all move-ins and schedule appointments for completion of move-in paperwork and online lease signing
  • Prepare move-in packets and ensure keys and remotes are available on move-in date
  • Walk units scheduled for move-in to ensure that the resident's new apartment home is in rent- ready condition
  • Maintain thorough and accurate product knowledge of the community and its major competitors through site visits, tours, shops, telephone surveys, and follow-ups
  • Post ads on Craigslist and other advertising platforms as per company guidelines
  • Ensure move-in files are completed for audit by Community Manager
  • Handle all in-house transfers and roommate changes
  • Act as the first point of contact for resident grievances
  • Prepare and distribute renewal letters/leases, thank you letters and copies of signed leases, as directed
  • Participate in ongoing training, classes, and meetings as required by Community Manager or organization
  • Perform other duties as assigned

REQUIREMENTS

  • Knowledge of organizational and community policies and procedures
  • Ability to apply policies and procedures to solve everyday issues
  • Ability to effectively present information to prospective and current residents
  • Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting tasks
  • Possess knowledge of demographics surrounding the assigned community
  • Must be self-motivated and a positive team member with effective communication and client relations skills
  • Knowledge of basic office practices and procedures, and filing and maintenance of tenant records
  • Ability to exercise initiative and problem-solving skills
  • Quality customer service skills

QUALIFICATIONS & SKILLS (Technical and Non-technical)

  • High school diploma or equivalent required
  • At least 2+ years' general work experience
  • Previous experience in the service industry (hotel, restaurant, etc.) a plus
  • Experience in residential leasing/sales is a plus
  • Proficient with computers, Microsoft Office programs, Internet and email and other relevant applications; proficiency and fluency in using the internet for marketing, advertising, and sales-relates tasks
  • Proficient with basic office equipment such as copier and fax machine
  • Previous experience with Yardi a plus
  • Excellent writing and speaking skills


Jobs like this are also known as:
Apartment Manager Assistant Manager Community Manager Floating Property Manager Portfolio Manager Property Manager
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