LEASING SPECIALIST

Working for NMS Residential means embarking on a rewarding career with an owner-managed company that prides itself on its forward-leaning vision, curated interiors in desirable zip codes, and an unrelenting service imperative.   Our playbook puts people first. 

As a  Leasing Specialist with NMS Residential, you will be expected to:

• Provide a positive, professional and friendly atmosphere in the leasing office and on-site
• Demonstrate the value in our communities to prospective and current residents, distilling all interactions through the principle of service, to support optimal occupancy objectives
• Promote positive and proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality
• Apply standard operating procedures based on product type (conventional, furnished, co-living, etc.), exercising attention to detail and due diligence in leasing transactions, verifications, and communication
• Maintain a minimum 30% closing ratio
• Score 95% or higher on property "shops" and audits
• Comply with Lead Management procedures and standards
• Assist in marketing the property and generating lead traffic
• Qualify prospective residents and evaluate their needs while communicating corresponding benefits and features
• Support the marketing functions by recording accurate data on prospects and new residents in Yardi
• Under the direction of the Community Manager, utilize company resources to facilitate leasing
• Inspect models and available "market ready" apartments; communicate maintenance needs to Community Manager
• Verify rental applications and other prospective resident paperwork, such as applicant identity and proof of income, etc.
• Negotiate terms and conditions of prospective resident's lease; prepare lease documents, addendums, and related paperwork
• Finalize applications within 72 hours; notify prospective residents of application screening results in a timely manner
• Confirm all move-ins and schedule appointments for completion of move-in paperwork and online lease signing
• Prepare move-in packets and ensure keys and remotes are available on move-in date
• Walk units scheduled for move-in to ensure that the resident's new apartment home is in rent- ready condition
• Maintain thorough and accurate product knowledge of the community and its major competitors through site visits, tours, shops, telephone surveys, and follow-ups
• Post ads on Craigslist and other advertising platforms as per company guidelines
• Ensure move-in files are completed for audit by Community Manager
• Handle all in-house transfers and roommate changes
• Act as the first point of contact for resident grievances
• Prepare and distribute renewal letters/leases, thank you letters and copies of signed leases, as directed
• Participate in ongoing training, classes, and meetings as required by Community Manager or organization
• Perform other duties as assigned

REQUIREMENTS

• Knowledge of organizational and community policies and procedures
• Ability to apply policies and procedures to solve everyday issues
• Ability to effectively present information to prospective and current residents
• Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting tasks
• Possess knowledge of demographics surrounding the assigned community
• Must be self-motivated and a positive team member with effective communication and client relations skills
• Knowledge of basic office practices and procedures, and filing and maintenance of tenant records
• Ability to exercise initiative and problem-solving skills
• Quality customer service skills

QUALIFICATIONS & SKILLS (Technical and Non-technical)

• High school diploma or equivalent required
• At least 2+ years' general work experience
• Previous experience in the service industry (hotel, restaurant, etc.) a plus
• Experience in residential leasing/sales is a plus
• Proficient with computers, Microsoft Office programs, Internet and email and other relevant applications; proficiency and fluency in using the internet for marketing, advertising, and sales-relates tasks
• Proficient with basic office equipment such as copier and fax machine
• Previous experience with Yardi a plus
• Excellent writing and speaking skills