Leasing Specialist

SAMO Apartments is dedicated to providing residents with Santa Monica affordable housing options in a variety of settings. We proudly offer affordable modern apartments in several nice communities throughout the Santa Monica area. We are looking to fill our Leasing Specialist position with a hard-working, customer service oriented individual with strong leasing skills.

Essential Functions

• Provide a positive, professional and friendly atmosphere in the leasing office and on-site
• Maintain high occupancy levels by demonstrating the value in our communities to prospective residents
• Maintain a 30% closing ratio
• Score 95% or higher on property shops
• Assist in marketing the property and generating traffic
• Evaluate the needs of our customers while communicating the corresponding benefits and features
• Support the marketing functions by recording accurate data on prospects and new residents in yardi
• Utilize company resources under the direction of the Community Manager to facilitate leasing
• Aid in achieving financial goals by effectively qualifying prospective residents and verifying applications
• Prepare lease documents and related paperwork.
• Finalize applications within 72 hours.
• Confirm all move-ins and schedule appointments for completion of move-in paperwork and online lease signing.
• Prepare all move-in packets and ensures keys and remotes are available on the move-in date
• Walk through all scheduled move-in units to ensure that the resident's new apartment home is in rent- ready condition
• Maintain thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys, and follow-ups
• Post Craigslist ads per company guidelines
• Ensure completed move-in files are ready for audit by Community Manager
• Handle all in-house transfers and roommate changes
• Be the first contact for resolution of resident issues
• Prepare and distribute renewal letters/leases, thank you letters and copies of signed leases, as directed
• Perform other duties as assigned.

Requirements

•   Knowledge of organizational and community policies and procedures.

•   Ability to apply policies and procedures to solve everyday issues

•   Ability to effectively present information to prospective and current residents.

•   Demonstrated knowledge of demographics surrounding the assigned community.

•   Must be self-motivated and a positive team member with effective communication and client relations skills.

•   Knowledge of basic office practices and procedures, and filing and maintenance of fiscal records.

•   Ability to exercise initiative and problem-solving skills.

•   Quality customer service skills

Qualifications and Skills (technical and non-technical)

•   High school diploma or equivalent required

•   At least 2+ years' general work experience

•   Previous experience in the service industry (hotel, restaurant, etc.) a plus

•   Experience in residential leasing/sales is a plus

•   Proficient with computers, Microsoft Office programs, Internet and email and other relevant applications

•   Proficient with basic office equipment such as copier and fax machine

•   Previous experience with Yardi a plus

•   Excellent writing and speaking skills

$16.50-$18.00/per hour DOE