Resident Community Manager

Star Management is an established leader in the Manufactured Housing Industry. We operate thousands of sites at locations in California and 6 other states. With 60 years of expanded stability and experience, we are looking for energetic individuals to join our team. We are seeking a resident Community Manager with excellent interpersonal and customer service skills for our 154-space manufactured home community in Oxnard, CA. This community features full amenities including a clubhouse, swimming pool and billiards. Ideal candidates will have property management experience in the Manufactured Housing Industry; however, prior experience in Apartments or Condominium Association Management also contributes to the success of our Community Managers. Additionally, candidates must have strong leadership skills and organizational skills, be bilingual in English and Spanish, and be a self starter with the ability to work with little or no supervision while being part of a team.

General Duties:

• Manage, provide oversight and maintain the community by investigating and resolving tenant complaints; contract for maintenance services; supervise/complete repairs; inspect vacant units; plan renovations; and maintain landscaping.

• Manage and maintain community safety by interpreting and applying occupancy policies and procedures; install and maintain security devices; establish and enforce precautionary policies and procedures; respond to emergencies.
• Work with sales and marketing personnel to attract tenants by advertising vacancies; obtain referrals from current tenants; promote the advantages of our communities and services; and show units.
• Represent the community as the local liaison for existing residents, prospective residents, vendors and government officials.
• Accomplish financial objectives by collecting rents; collecting security deposits; negotiating leases; forecasting project requirements; scheduling expenditures; analyzing variances; initiating corrective action.
• Ensure park competitiveness through surveying local rental rates, calculating overhead costs, and general budgeting.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

We are a specialty firm in a niche field committed to providing a better place to live for our residents. The successful Community Manager: 

• Must be able to live on site in company-provided housing.

• Must be able to deal tactfully with personnel, residents, family members, visitors, and the general public.
• Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
• Must possess good judgment, including common sense, be able to prioritize multiple tasks, meet deadlines and create value through service for our residents while moving the community in a positive direction.
• Must be computer literate in Word, Excel, Rent Manager or Yardi, etc.
• Must be bilingual in English and Spanish
 

Star Management is very strongly devoted to the use of technology in every facet of our business and seeks a person who is fully functional in today's software applications and property management techniques.  

Qualifications:

Bilingual (English/Spanish speaking) preferred

3 years of property management experience WMA MCM certificate preferred ARM Certificate preferred

Education:

AA degree preferred

Skills Required: Office Management, Microsoft Word, Microsoft Excel, E-mail, Phone Support, Face-to-Face Support, 10 key, Collections, and Landlord Tenant law.

Benefits: Star Management believes that our people are one of our most important assets, and we invest in them accordingly.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Educational Assistance
Star Management is an Equal Opportunity Employer and maintains a smoke-free environment in all locations.  We support a safe, healthy and drug-free workplace.