Assistant Community Manager

JOB SUMMARY: Responsible for ensuring the efficient operation of the property under the direction of the Community Manager and must assume responsibility for the property in the Community Manager's absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to the job specifications contained herein.

• Assist the Community Manager in all phases of the property operations.
• Compute, classify and record data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.
• Accept rental payments and posts rents into the computer system.
• Record monies collected and prepare bank deposit slips on an on-going basis.
• Accept rental payments and post rents to the computer.
• Record monies collected and prepare bank deposit slips on an on-going basis.
• Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
• Support the Community Manager in implementation of timely collection procedures, in accordance with company policies and practices. Post all receivables daily in system and make daily bank deposits. Maintain record of all bank deposits made, including copies of all checks deposited.
• Issue 3 Day Notices to Pay or Quit, with timely follow up on such notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer.
• Distribute all company or community-issued notices.
• Assisting the Property Manager in designing and implementing a resident retention programs.
• Responsible for the knowledge and administration of leasing techniques and sales methods.
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive pricing.
• Advise residents of referral concessions (if permitted).
• Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach marketing.
• Assist in preparing and distributing marketing materials based on established templates and guidelines such as newsletters, pamphlets, flyers, etc.
• Assist in placing, removing/updating banners, balloons. bandit signs, flags, etc.
• Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability.
• Assist in completing prospective resident guest card and touring the unit available, community and related amenities.
• Collects and verifies proof of income for prospective residents.
• Communicate leasing requirements and community policies to the prospective resident during the leasing process and follow Fair Housing guidelines.
• Prepare and complete lease forms or agreements and collect rental deposit.
• Ensure that the "model" and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market ready to the Community Manager.
• Keep abreast of current rental rates, floor plans, locations and all amenities of the property.
• Process efficiently and timely all required administrative forms, reports and related information.
• Responsible for property maintenance of all resident and property files.
• Lease Expiration Management & Lease Renewal management
• Handling resident issues and escalated incidents with residents
• Perform other tasks as may be required by the position and/or directed by the Community Manager/Regional Manager.

QUALIFICATIONS:

• Two or three years of property management experience in operations/resident services.
• Experience in bookkeeping a plus.
• Onsite experience of over 500 units at one community
• Managing a team of at least 2 
• Experience handling SB90 packets/ Deposit Accounting
• 1 year of working knowledge using Yardi software.
• Sales and/or leasing experience.
• General office experience.
• Proficiency in MS Word, Excel and Outlook required.
• Ability to interact effectively with prospects, residents, peers and management.
• Excellent customer service skills.
• Must be extremely organized, oriented and able to multi-task.COMPUTER SKILLS SOFTWARE Property management software, MS Office Suite, Resident Background/credit screening service.COMMUNICATION SKIL*LS
• CORE COMPETENCIES
• Proficiency in the English language both written and spoken.

• Working knowledge of industry software such as Pop Card (digital guest card), Yardi or similar.

• Service Oriented:Actively seeks opportunity to assist others. Provides the highest level of customer service.
• Problem Solving:Uses logic and reasoning to identify solutions and seeks alternative solutions, conclusions or approaches to problems.
• Communication:Communicates in detail both written and orally in a professional manner.
• Business Acumen:*Communicates professionally and exhibits a sense of urgency with both internal and external customers.
• Cost Consciousness:makes decisions within assigned role that are fiscally responsible.
• Sales Driven:meets and exceeds sales goals and seeks opportunities to close on all potential residents

PHYSICAL REQUIREMENTS*

• This position works indoor in a climate controlled environment with low to moderate noise levels.
• The incumbent is required to sit. stand and walk frequently.
• Lifts up to 20 lbs. occasionally and up to 5 lbs. frequently.
• Must be able to listen and address complex situations.
• Utilizes a computer, telephone. telecommunication devices, copiers, collates.
• Interacts with the general public and holds face to face discussions.