Regional Manager

Pinnacle Campus Living owns and/or manages 17,000 beds, and at 35 Universities, from San Diego, California to Syracuse, New York. Since the real emergence of student housing in the 1980s, we have been defining and shaping the business and we continue to be change-agents.

Job Summary:

As a Regional Property Manager at Pinnacle, you’ll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support.

Our Regional Property Managers are the cornerstone of our team. A Regional Property Manager is responsible for the tactical execution and communication of the company’s strategic direction to our various communities. This manager will have a proven track record in managing a diverse portfolio of properties, be a motivator, a good communicator, and a hands-on manager.  

Regional Property Managers work closely with Property Managers in their regions to ensure implementation and execution of all corporate policies and procedures.  

The Regional Manager oversees the day to day operations and profitability, as well as all administrative and procedural matters relating to a portfolio of student housing properties. The individual in this position will direct associates to ensure operations and services provided meet all the needs and objectives of Pinnacle’s internal and external clients and residents while achieving the company’s financial goals. The Regional Manager shall ensure that all properties under their control strive for excellence every day in all aspects.

ESSENTIAL FUNCTIONS:

• Communicate with internal/external owners at least weekly regarding property performance with respect to leasing, rent collections, expense controls, capital improvements, staffing and general operational matters. Prepare annual and monthly budgets for income and operational costs, prepare monthly reporting packages, develop the plan and budgets for needed capital improvements and property repairs and maintenance.
• Monitor the financial objectives and performance to ensure the budgeted goals are met. Approve the payroll for each portfolio property. Prepare or review and approve all required reports including leasing, occupancy, collections, bonus reports and trend reports.
• Hire, train and counsel direct reports. Evaluate associates’ performance. Assist with unfamiliar situations and crisis situations. Administer, interpret and apply policies and procedures.
• Address complaints regarding property and/or personnel; enforce leasing contracts and property rules.
• Establish and/or maintain relationships with administration and housing officials at targeted university and educational institutions.
• Develop a detailed leasing and marketing plan for ownership approval and oversee implementation to meet all goals; monitor and adjust with ownership on a regular basis.
• Routinely inspect the properties. On a weekly basis, review the physical aspects of each portfolio property to make sure that the property is clean, appealing and marketable, vacant units are move-in ready, that the marketing plan is being followed, and that commission payments are properly recorded and paid.
• Monitor compliance of safety program policies and procedures, create a work environment that promotes safety, and hold associates responsible for compliance to safety policies and procedures.
• Monitor each audit to ensure desired level of performance is attained. Prepare all relative reports and ensure on-going compliance enforcement through evaluation of property files to determine that the residents meet the communities’ screening criteria, adhere to OSHA regulations, that all paperwork and ID’s are contained in the resident file, and ensure compliance stays at the forefront of the property management team’s priorities.
• Perform any other related duties as required or assigned.