Cafe Support Specialist
Maitland, FL
BASIC PURPOSE:
Responsible for understanding the compliance requirements of assigned properties and ensuring that each applicant or resident file is in proper condition prior to move-in or recertification. Also responsible for developing and maintaining positive relationships with all site staff and providing timely turnaround of all files received.
ESSENTIAL FUNCTIONS:
- Works directly with applicants and site staff to obtain necessary documentation and clarifications to prove program eligibility and in some cases, works directly with sources to obtain appropriate documentation.
- Responsible for data entry of all applications/re-certifications (status) into Café and Applicant Tracking System, as well as verifying information in Yardi Voyager
- Provides compliance support and “spot training” to site staff and Applicant Support Representatives to correct errors and mitigate future errors.
- Assists Senior Analyst in gathering corrections and resolving report discrepancies as requested.
- Attends state or investor sponsored trainings.
- Continually monitors portfolio occupancy rates and adjusts workflow to assist properties in need of improvement.
- Responsible for the review, income calculation, and verification of all application based on LIHTC criteria prior to approval for move-in.
- Review daily pending/hold application report and asses move-ins that are past due and moving in with 72 hours.
- Review “pending” applicants that have failed to give us paperwork within a specified timeframe and place them on “hold” status. This is based on the respective community’s needs.