Responsibilities

This position provides learning management system (LMS) administration and support, intranet web administration and support, and LMS training for employees and managers.  This role creates & maintains a learning system architecture that enables a highly distributed & social learning environment with substantial self-service capability. 

• Provide the governance to the learning process to achieve maximum business impact. Establish a system of standard reports & dashboards are accurate, timely and enable managers to quickly determine training effectiveness in their teams. Conduct a regular review to measure the effectiveness of the training and the analytics necessary to improve the knowledge and skills of the employees
• Maintain and operate various technologies used in the delivery of instructional and/or interactive programs and courses, including cloudLMS and AdobeConnect.
• Research and resolve LMS functionality issues. Track user problems and inform the user of the status
• Provide Learning Management System training and support to the end users via email, chat, and phone.
• Create learning portals for targeted occupations that support knowledge and best practice sharing as well as social learning and collaboration.
• Provide system maintenance including upgrades and updates, configuration, security roles, troubleshooting, debugging, and testing associated with general use as well as Cornerstone quarterly update releases.

Requirements

A valid driver’s license and current automobile insurance is required.

Qualifications

• BA/BS degree or equivalent practival experience preferred.
• 3 to 5 years relevant LMS technology experience.
• Knowledge of Cornerstone environment or comparable LMS.
• Extensive experience with a learning management and content management system.
• Solid analytic skills, excellent communication skills, both oral and written.
• Ability to work in fast-paced environment.