Elevator Consultant (Elevator Program Director)

We are seeking an organized, collaborative, adaptable leader to manage our extensive elevator program — 950 elevators spread across 234 properties in NY, DC, Boston, Seattle, San Francisco, and Southern California. As the Elevator Program Director, you will be responsible for the contract bidding and negotiation process, invoice oversight, and ensuring ongoing quality of service provided by elevator vendors. You will conduct elevator audits on a routine basis, recommending upgrades and maintenance as necessary. You will utilize your mechanical and analytical expertise to create and maintain all elevator budgets, to collaborate with Facilities, Property Management, and Capital/Investments teams on any elevator needs, and to act as a liaison between property management and elevator vendors in order to resolve any challenging or recurring elevator issues.

As our Elevator Program Director, your days will be full, fast-paced, and challenging. Under the direction of the First Vice President of Facilities, you will be accountable for the ongoing performance, compliance,  and improvement of our portfolio of 950 elevators. The lifeblood of our buildings, our elevators greatly impact our residents’ lives, as well as our satisfaction scores, ability to renew, and online reputation. With this in mind, you will approach each day thinking like an owner: strategically, creatively, and collaboratively,  with a constant eye on the bottom line. You will help us to maximize our service providers, anticipate expenses, and modernize obsolete systems proactively rather than reactively. You will travel frequently as needs arise — but lucky for you, this travel will be to some of the nation’s most exciting cities. In your travel throughout the portfolio, you’ll have the opportunity to interact and collaborate with our entire network of talented, diverse, and dynamic team members, who are all pursuing the same goal of helping our residents — and each other — to live remarkably.

Please note: this posting is for one opening, and the location is open based on the candidate identified. Possible locations are NY, Boston, DC, LA, Seattle, or San Francisco.

• A Leader. You are confident in your expertise and effective at leading and teaching others, providing clear direction to help teams through difficult issues and stressful situations.
• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connected well with others.
• Organized and Accountable. You have exceptional time management abilities and are able to juggle the needs of changing priorities at your communities.
• Creative. You are an idea person and like coming up with smart solutions and new challenges.
• Levelheaded. You keep your cool during stressful situations and quickly find solutions.
• Flexible and Adaptable. You understand that the world does not exist through black and white lenses and embrace opportunity to live in the gray.
• Confident and Decisive. You take initiative, trust your gut, and are not afraid to make decisions or deliver a difficult message.
• Motivated. You invest extra energy to reach your goals and help your teams reach theirs.
• A Solution-Oriented Team Player. You are united with teammates and follow through on commitments. 
• Energetic and Positive. You are an outgoing, gregarious brand ambassador who motivates and excites others to elevate their performance.
• An Elevator Expert. You have a strong background in elevator construction, service and modernization, as well as familiarity with codes and standards and local building codes, laws, and regulations.

• Perform regular visual inspections on elevator equipment at all mid-level and high-rise apartment buildings within the Equity portfolio.
• Perform equipment evaluations as needed for other projects.
• Manage all elevator contracts, invoices and approvals.
• Create all annual elevator budgets and manages bidding, proposals, and invoicing process.
• Ensure appropriate elevator inspection programs are in place in each market.
• Conduct elevator audits as required in all Equity markets (travel required) to verify contract compliance with the maintenance provisions of the contract, confirming compliance with maintenance provisions, and determining the long term viability of the equipment as required by the Original Equipment Manufacturer's (OEM) maintenance requirements.
• Perform audits of elevator shutdowns in order to diagnose, track, and prevent future issues.
• Routinely audit elevator service and maintenance records with each vendor by reviewing maintenance visits and history of issues; identifies trends and works with elevator vendor to improve reliability.
• Utilize data to monitor trends and to provide analysis and input on remaining useful life of elevator equipment.
• Participate in capital needs assessments and upgrades. Maintains a strong relationship with Construction Services team and Investments team members.
• Own the relationship with all major elevator vendors, and acts as liaison between property management and elevator vendor to resolve any challenging or recurring elevator issues.
• Conduct ongoing analysis of resident surveys and property service requests in order to identify and proactively address customer perceptions.
• Respond to emergency repairs as needed, or dispatches service accordingly.
• Offer input to the development team to identify elevator system options in order to create the most efficient transportation solution for new buildings.

• A high school diploma or equivalent is required. Exceptional written and verbal communication skills. Excellent organizational and problem-solving skills. Computer proficiency required.
• Prior experience as an elevator mechanic required. Must have specific experience in elevator construction and modernization, as well as familiarity with model codes and standards, and local building codes, laws, and regulations.
• Frequent travel required.
• Valid drivers’ license and/or reliable transportation required for frequent travel within the assigned portfolio(s).
• Elevator mechanic’s license is required.

We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like adoption benefits and paid time off for community service projects. To learn more, view our Total Wellbeing page here.

Please note: this posting is for one opening, and the location is open based on the candidate identified. Possible locations are NY, Boston, DC, LA, Seattle, or San Francisco.