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Claims Manager - Loss Specialist

San Mateo, CA 94401

Claims Manager - Loss Specialist

Job ID:2018-4183
Location:San Mateo Corp Office, San Mateo, CA
Type:Full Time


The Legal Department is integral to the Company’s day-to-day operations and strategic success and provides practical, business-oriented and efficient advice on all legal matters.  The department is functionally responsible for all Essex’s legal affairs, and serves both to ensure legal and ethical compliance, and to collaborate with across departments as a business partner to help create enterprise value consistent with Essex’s business model.  The culture of the department is fast-paced, collaborative, smart, and professional.

The Claims Manager-Loss Specialist is responsible for managing property, construction defect and other select liability claims within the Company’s self-insured retention and supervising large loss claim adjusting for losses exceeding retention, as well as reviewing and responding to property incident reports as they arise.

  • Review and respond to property incident reports and pursue subrogation where available
  • Prepare reports to reflect claim status and frequency, outline issues and other material developments
  • Serve as a technical resource to Company
  • Assist in managing property loss and construction defect claims for development department
  • Participate in claim reviews
  • Prepare and analyze loss runs
  • Assist in directing and training of property associates for best claims practices
  • Identify areas for risk management improvement and develop policies and procedure to achieve best practices
  • Become personally involved in claims when required including assigning adjusters and recovery agents to first-party property and third-party property damage claims
  • Respond to inquiries of agents, insurance carriers, adjusters, etc., regarding claim handling and decisions
  • Audit claim files to ensure proper handling, reserving and a satisfactory conclusion
  • Enforce company policies and procedures
  • Prepare releases/lease termination agreements
  • Review accommodation requests
  • Review vendor contracts for appropriate insurance requirements
  • Other duties as assigned


A valid driver’s license and current automobile insurance is required.


  • 5 years required, 7 years preferred, experience adjusting insurance claims, property and casualty
  • 3-5 years supervisor/management experience of claim operations
  • A thorough knowledge of commercial lines products and coverages    
  • Strong background in adjusting/supervising claims
  • Supplemental insurance education/designations
  • Multi-line claim background with knowledge of CGL, Auto, Property, OCIP, Builders Risk and Workers’ compensation claims management experience
  • Litigation management experience
  • Risk management claim background
  • Experience in contract review particularly in regard to vendor insurance requirements and compliance
  • Superior written and verbal communication skills
  • Excellent customer service skills
  • Strong attention to detail
  • Ability to manage multiple priorities, meet deadlines and work independently
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
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