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Claims Manager - Loss Specialist

San Mateo, CA 94401

53 days ago
Monday, May 28, 2018 Sunday, June 24, 2018
Full time


The Claims Manager - Loss Specialist is responsible for managing property and select liability claims within the company self-insured retention and supervising large loss claim adjusting for losses exceeding retention, as well as reviewing and responding to property incident reports as they arise.

  • Prepare and analyze loss runs
  • Review and respond to property incident reports
  • Prepare reports to outline issues and developments
  • Serve as a technical resource to company
  • Participate in claim reviews
  • Assist in directing and training of property associates for best claims practices
  • Identify areas for risk management improvement and develop policies and procedure to achieve best practices
  • Become personally involved in claims when required including assigning Adjusters and Recovery Agents to first-party property; and third-party property damage
  • Respond to inquiries of agents, insurance carriers, adjusters, etc., regarding claim handling and decisions
  • Audit claim files to ensure proper handling, reserving and a satisfactory conclusion.
  • Enforce company policies and procedures
  • Prepare Releases/Lease Termination Agreements
  • Review Accommodation Requests
  • Other duties as assigned


A valid driver’s license and current automobile insurance is required.


  • 5 years required, 7 years preferred, experience adjusting insurance claims, property and casualty
  • 3-5 years supervisor/management experience of claim operations
  • A thorough knowledge of commercial lines products and coverages   
  • Strong background in adjusting / supervising claims
  • Supplemental insurance education / designations
  • Multi-line claim background with knowledge of CGL, Auto, Property and Workers’ compensation claims management experience
  • Litigation management experience
  • Risk management claim background
  • Superior written and verbal communication skills
  • Excellent customer service skills
  • Strong attention to detail
  • Ability to manage multiple priorities, meet deadlines and work independently
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
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