Assistant Manager

Summary: Assists the Resident Manager with managing apartment community or development for owners or property management firm by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Shows prospective tenants apartments and explains occupancy terms.

2. Assist with processing property operations in Yardi accurately and on a timely basis; (e.g. receivables, payables and invoices, resident move-ins and move-outs and traffic, maintenance work orders and tax credit compliance) as requested by supervisor.

3. Rents or leases apartments, collects security deposit as required, and completes lease forms outlining conditions and terms of occupancy.Performs apartment inspections at move-in and move-out with resident.

4. Supervises Maintenance Supervisor.

5. Collects rents due and issues receipts.

6. Investigates tenant complaints about malfunctions of utilities or furnished household appliances or goods, and inspects vacated apartments to determine needed repairs or maintenance.

7. Coordinates activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work, or arranges for outside personnel to perform maintenance.

8. Resolves tenant complaints concerning other tenants or visitors, as needed.

9. Arranges for other services such as trash collection, extermination, or carpet cleaning, as needed.

10. Maintain knowledge of and apply current Fair Housing guidelines.

11. Assist the Resident Manager with tax credit or bond program compliance requirements.

12. Interviews prospective tenants and records information to ascertain needs and qualifications.

13. Accompanies prospects to apartments and discusses size and layout of rooms, available facilities, such as swimming pool and spas, location of shopping centers, services available, and terms of lease.

14. Qualify telephone prospects and schedule appointments from inquiry calls.

15. Qualifying prospects by collecting rental application and other documentation as necessary based on community/company established policies and procedures.

Supervisory Responsibilities Assistant Manager is responsible for supervising the Maintenance Supervisor. In the absence of Manager, Assistant Manager will supervise all team members.

Competencies To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions within a timely manner; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Responds timely to all written communication requests.

Electronic Communication "“ Familiar with and ability to use email, fax, scan and cell phone.It is expected that all electronic communications are responded to within a timely manner (24 hours or less) unless additional information is required.If additional information is required then a response must be made to notify necessary parties of the additional time required.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Real Estate Sales License a plus.

Certificates, Licenses, Registrations Valid California Driver's License, Class C Transportation: Must have a valid Driver's License, reliable transportation and maintain auto insurance coverage as your position may require some driving.

Cell Phone: Employee is required to have a non-company provided cellular phone and service plan. It is the responsibility of the employee to ensure the account/phone line remains active. It is also the responsibility of the employee to notify their supervisor and/or other appropriate personnel of a phone number change or any change in status on their cell phone account. Western Seniors Housing will reimburse the employee at the rate of $20 a month.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Abil