Senior Resident Manager

Division: Property Management 

Supervisor: Regional Portfolio Supervisor 

Status:   Full-Time, Non-exempt

Property: Santa Paulan Apartments, Santa Paula, CA.

ORGANIZATIONAL BACKGROUND

Cabrillo Economic Development Corporation (CEDC) develops and manages service enriched, inclusive residential communities, ensuring access to affordable, secure, quality housing that creates the foundation for our residents to grow and thrive.

CEDC PROPERTY AND ASSET MANAGEMENT PHILOSOPHY

CEDC’s philosophy is that excellent property management is an essential part of its overall construction of affordable housing activities. CEDC provides a superior living environment for its residents. CEDC implements a team management approach to its work with particular coordination between its activities within its Property Management, Real Estate Development and Resident and Community Services Divisions.

THE POSITION

CEDC seeks experienced, highly motivated, self-starters to assume a full-time Resident Manager position in Santa Paula, CA. This position will be supervised by a Property Portfolio Supervisor.  The Director of Property Management supervises the overall operations and staff within the Property Management Division. IT IS A REQUIREMENT FOR THE RESIDENT MANAGER TO LIVE ON SITE.

MAJOR DUTIES AND RESPONSIBILITIES

Specific job goals, objectives and tasks are established for each employee as part of the annual evaluation and work plan process. Responsibilities and duties include, but are not limited to the following:

Responsible for day-to-day property management operations and the tax credit compliance management and Section 8 (SP Housing Authority) reporting for this 148-unit senior 55+ community.

• Supervising on-site assistant resident manager, maintenance staff and projects to preserve and upkeep the property condition according to owners, partners and investors’ expectations and goals.
• Retaining resident files and conducting income certifications according to program guidelines.
• Maintaining resident and applicant relations in compliance with Occupancy and Fair Housing guidelines, including and not limited to Reasonable Accommodation and Reasonable Modifications. 
• Assist in the preparation of the annual budget and monitoring to keep expenses within the approved budget.
• Reviewing monthly financial reports and preparing monthly variance notes to track expenses and to ensure the financial health of the property.
• Marketing and leasing vacancies to maintain a 100% occupancy rate
  
• Rent collections, bank deposits, weekly and monthly reports.
• Application process, move-ins, move-outs, interims, annual tax credit recertification, and other compliance related duties in accordance with governing tax credit program regulations.
• Review, update, and maintain a waiting list for affordable apartments.
• Conduct daily walk-through of the property and conduct bi-annual unit inspections and prepare inspection reports. Including and not limited to inspections of vacancies, move-in and move-outs inspections. 
• Responsible for the daily upkeep and appearance of the property and timely completion of maintenance work order requests by Maintenance Technicians, including maintenance of work order files.
• Supervision of maintenance work performed by staff and outside vendors.
• Prepare Purchase Orders for purchase of supplies for maintenance repairs and other incidentals and maintain purchase orders file.
• Responsible for handling petty cash fund.
• Provide weekly and monthly reports to the Property Management Director in compliance with regulatory requirements.
• Participate in evening and weekend community building activities, meetings with the residents which include Resident Council meetings at the property and occasional City Council meetings.
• Enforce all company rules, policies and procedures which govern the property.
• Accept after-hours phone calls from residents for emergency maintenance service requests.
• Responsible for overall security of property.
• Attending necessary training seminars and workshops.
• Attending necessary corporate meetings and events. 
• Work with staff, resident leaders, Property Supervisor, Director of Property Management and Resident and Community Services to develop annual community building goals and monitor progress on established goals.
• Other duties as assigned by the Property Supervisor or Property Management Director.

EDUCATION

Minimum High School diploma or GED equivalent certificate.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

·     Bilingual (English/Spanish).

     Minimum of 3 years work experience in managing affordable properties.

·         Tax credit compliance and reporting training.

• Highly qualified candidates will also have experience with tenant-based section 8 Voucher programs, as well as HOME Program requirements.
• Sufficient computer proficiency to produce correspondence, reports, flyers, etc.
• Familiarity with Fair Housing Laws and California Landlord and Tenant Law.
• Ability to multitask and detail orientated in a high pace working environment while maintaining a high-quality customer service to the residents, vendors, and owners/investors.
• Able to travel to attend property management and community building training.

·         Experience with Yardi voyager software and RentCafe.

·         Basic marketing skills to lease market rate units.

·         Ability to work independently and take initiative in problem solving.

·         Ability to develop and maintain effective working relationships.

·         Ability to communicate clearly and effectively, both orally and in writing.

LICENSES & OTHER REQUIREMENTS

A valid California driver’s License and proof of automobile liability insurance.