Senior Maintenance Technician

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The Senior Maintenance Technician is responsible for assets with 400+ units and/or is part of a multi-site management team. The person in this position is responsible for all maintenance aspects of the community’s operations and objectives, and to act in that capacity in the absence of the Maintenance Supervisor. Accountable for: completion of general maintenance tasks including work orders and unit turns, maintaining the physical asset, participating in the “on-call” rotation for after-hours emergencies, and providing a quality living environment for residents. This position reports to the Community Manager, General Operations Manager, and/or Maintenance Supervisor.  

WHAT YOU WILL DO:

•     Perform complex repairs and maintenance on HVAC, plumbing, electrical systems, and other building equipment. Troubleshoot and diagnose issues with a variety of systems and appliances, ensuring effective repairs and assist the maintenance supervisor in the planning and execution of major repair and renovation projects within the property.

•     Provide guidance and mentorship to junior maintenance technicians, helping them develop their skills and knowledge. Lead small teams on specific projects or tasks, ensuring work is completed efficiently to a high standard. In addition, acting as a point of contact for technical questions and challenges encountered by other maintenance staff.

•     Participate in developing and implementing a preventive maintenance schedule to ensure all property systems and equipment are operating optimally. Conduct regular inspections of the property, identifying and addressing potential issues before they become significant problems.

•     Interact with residents professionally and courteously, addressing their maintenance concerns and ensuring satisfaction with the resolution. Provide prompt and effective responses to resident service requests, particularly for more complex or urgent issues.

•     Be on-call for emergency maintenance issues, responding quickly to situations that require immediate attention. Coordinate with other maintenance staff, stakeholders or outside contractors during emergencies to ensure timely and effective repairs.

•     Ensure all maintenance work complies with safety regulations, building codes, and company policies. Lead by example in following E-Way safety protocols and encourage a culture of safety within the maintenance team.

•     Assist in managing the inventory of tools, supplies, and materials, ensuring that the team is equipped for all necessary tasks. Recommend purchases of specialized tools or equipment when needed for specific projects.

•     Maintain accurate records of maintenance activities in SightPlan, including work orders, preventive maintenance tasks, and inspections. Provide detailed reports to the Maintenance Supervisor or Property Manager on maintenance issues, project progress, and any significant concerns.

•     Work closely with the Maintenance Supervisor, Community Manager or General Operations Manager to prioritize maintenance tasks and allocate resources effectively.

•     Other duties and tasks may be assigned as needed, in addition to those listed above.

WHAT YOU WILL NEED:

•     High school diploma or GED equivalent. 2-4 years of property management industry or related experience

•     Drivers's License and automobile insurance. HVAC and/or CPO license preferred.

•     Proficient knowledge of electrical, plumbing, and appliance repair with hands on experience. Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing

•     Ability to utilize a personal smart device for apps related to property operations and communication.  General understanding of the Microsoft Suite, property management software

•     Ability to read, write, and speak English. Proven organizational and time management skills

WHAT THE JOB REQUIRES:

•     Operates in a fast-paced work setting both indoor and outdoor. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations.

•     Involves frequent interaction with clients or customers. Requires effective communication skills and a professional demeanor. Work environment may include client offices, meeting rooms, or other external locations.

•     This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. Available to be “on-call” when requested and promptly respond to work order requests during assigned periods, except during meal periods and rest breaks during which time employee is relieved of all duties and the Company relinquishes any control over how employee

•     Requires continuous physical effort, including heavy lifting (over 50 pounds). Involves frequent standing, walking, bending, and other strenuous activities. May require the ability to operate heavy machinery or perform physically demanding tasks regularly.

•     Occasional travel to various locations for meetings, projects, client visits, or on-site work.

WHAT YOU WILL BRING TO THE TABLE:

•     No formal supervisory responsibilities in this position. Coordinates and assigns tasks to co-workers within a work unit and/or project team. Leads project teams and/or plans, supervises assignments of lower-level employees. May have responsibility for identifying training needs, tracking performance, coaching, and motivating a work unit and/or group.

•     Communicates basic technical or factual information with colleagues and/or immediate Managers who are familiar with job area

•     Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and defined procedures. Requires limited ingenuity and evaluation to perform varied and semi complex tasks.

•     Important - decisions have a significant impact on the results of the job sub-function or function.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.