Operations Coordinator

City

San Francisco

State

California

Job Location

SFO 247 Fox Plaza Apartments

Position Type

Regular

JOB SUMMARY

The Operations Coordinator plays a vital role in supporting the maintenance operations of the business. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project oversight. Working closely with the Maintenance Supervisor, the Operations Coordinator helps prioritize service requests, manage unit turnovers, and maintain compliance with maintenance standards. By streamlining processes and ensuring timely communication with residents and vendors, this role is essential to keeping the property running efficiently and effectively.

WHAT YOU WILL DO

• Manage and prioritize service requests using Sightplan.
• Coordinate daily work schedules for maintenance personnel in partnership with the Maintenance Supervisor.
• Schedule and oversee pre-move-out and final move-out inspections with residents.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Follow up on CMS projects, including preventative maintenance needs, to support efficient resource management.
• Communicate with residents to confirm work completion, gather feedback, and recommend improvements.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.

WHAT YOU WILL NEED

• Strong organizational and time management skills.
• Excellent customer service and communication abilities.
• Ability to multitask and problem-solve in a fast-paced environment.
• Attention to detail and a proactive approach to process improvements.

WHAT THE JOB REQUIRES

• High school diploma or equivalent (college degree preferred).
• Valid driver’s license and automobile insurance.
• Proficiency in Microsoft Suite and property management software.
• Prior experience in customer service or property management is a plus.

WHAT YOU WILL BRING TO THE TABLE

• A team-oriented mindset with a commitment to efficiency and service excellence.
• Initiative to enhance workflows and optimize maintenance processes.
• A detail-focused approach to tracking and managing vendor relationships.
• Strong communication skills to foster positive resident experiences.

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $25.96 - $35.10 per hour. New hires generally start between $25.96 - $30.29 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.