Leasing Consultant

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JOB SUMMARY:

Leasing Consultant is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. The Leasing Consultant is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The Leasing Consultant is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software.

WHAT YOU WILL DO:

• Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.

• Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which included assessing clients' needs and pairing them with the best home that fits their criteria.

• Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.

• Maintain in-depth knowledge of each community and apartments within the assigned portfolio. 

WHAT YOU WILL NEED:

• High school diploma or GED equivalent

• Proven work experience in Sales or Customer service and track record of achieving sales target is preferred. Previous phone sales experience is a plus.

• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.

• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.

• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.

• This role does not require any travel; work is primarily conducted at the office.

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.