What You'll Do:
As a Leasing Associate, you will play a critical role in driving leasing performance and resident satisfaction across our Columbus portfolio. You’ll be responsible for delivering exceptional experiences to both prospective and current residents while contributing to individual and team leasing goals. This role requires strong sales, communication, attention to detail, and a proactive approach to customer service and follow-through.
Where You'll Work:
You will be based out of our centrally located leasing office in Grandview, which serves as the hub for our centralized leasing, maintenance, and property management teams supporting the Greater Columbus area. Our growing residential and multifamily scattered-site portfolio includes more than 1,000 apartment homes across Grandview, Short North, Dublin, Westerville, German Village, and The Ohio State University campus area, offering a dynamic and fast-paced environment with exposure to a diverse range of properties and residents.
Benefits include pay starting at $18.50 per hour (and up!), commissions eligible up to $10,000 annually, health/vision/dental insurance, paid time off, 401K with up to 4% matching, and more!
Your Responsibilities:
- Leasing & Lead Management: Actively participate in all leasing activities across the portfolio, including managing leads by phone and email, conducting apartment tours and showings, following up with prospects, and maintaining clear, timely communication throughout the leasing process.
- Lease Administration: Oversee all aspects of lease processing, including application intake, lease agreement preparation, and addendum execution with accuracy and attention to detail.
- Resident & Stakeholder Communication: Serve as a primary point of contact for prospective and current residents. Communicate professionally with all internal teams and external stakeholders to foster strong, positive relationships.
- Marketing & Outreach: Promote available apartments across multiple online platforms and social media channels. Partner with the marketing team to ensure high-quality listings and promotional materials that reflect the property’s brand and value.
- Customer Service & Resident Support: Respond promptly to resident inquiries and concerns, providing thoughtful solutions to enhance the living experience. Support day-to-day operations, ensuring a high standard of service.
- Operations Coordination: Assist with coordinating resident move-ins and move-outs, lease renewals, rent collection, and service requests. Maintain organized, efficient processes to support seamless operations.
- Team Collaboration: Work closely with property management and maintenance teams to achieve leasing and occupancy goals, while contributing to a cohesive, high-performing team environment.
Who You Are:
- Sales driven: You know what it takes to effectively close the sale. You are a competitive, proven performer with a strong track record.
- An energetic team player: You are energetic and enthusiastic. You work effectively with others and go above and beyond to support the needs of your team.
- A masterful executor: You get things done. You fervently plan to meet deadlines and achieve goals. You manage tasks in a fast-paced environment with many moving pieces and ensure you reach the finish line.
- Enthusiastic about customer service: You understand how successful customer service is delivered and approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service.
Qualifications and Skills:
- Experience in real estate, management, leasing, multi-family/single family/scattered site housing, sales, hospitality, or retail, preferred.
- Strong verbal and written communication skills. Comfort using technology.
- Must hold a valid driver’s license and be insurable under company policy. A company vehicle is provided.
Coastal Ridge is an Equal Opportunity Employer. For more information on our company culture and benefits visit coastalridge.com/our-culture
