Position Summary
Thrive Living is seeking an energetic, customer-focused Leasing Consultant to serve as a key ambassador for our residential communities. This position is responsible for delivering an exceptional prospect and resident experience, driving occupancy goals, supporting resident retention efforts, and promoting the community through effective leasing and outreach initiatives.
The ideal candidate is a relationship builder who thrives in a fast-paced environment, enjoys connecting with people, and is passionate about creating welcoming communities where residents feel at home.
Primary Responsibilities
Leasing & Sales
- Serve as the first point of contact for prospective residents, providing professional and timely communication through phone, email, text, and in-person interactions.
- Conduct engaging property tours that highlight community features, amenities, and apartment home benefits.
- Guide prospects through the leasing process from initial inquiry through move-in.
- Follow up consistently with prospects to maximize conversion and occupancy results.
- Prepare lease documents and ensure all required forms and records are completed accurately.
- Maintain a strong understanding of pricing, availability, promotions, and market conditions.
Resident Experience
- Build positive relationships with current residents and contribute to a high level of customer satisfaction.
- Respond to resident inquiries and concerns in a courteous and professional manner.
- Assist with resident retention initiatives, renewal campaigns, and community events.
- Promote a welcoming and service-oriented atmosphere throughout the property.
- Support move-in and move-out processes to ensure a seamless resident experience.
Marketing & Community Outreach
- Participate in outreach efforts designed to increase awareness and traffic to the community.
- Assist in executing marketing campaigns across digital and local channels.
- Monitor competitor activity and local market trends to identify opportunities for growth.
- Support social media and reputation management initiatives when applicable.
- Represent Thrive Living professionally at community and resident events.
Administrative Support
- Maintain accurate leasing traffic, prospect, and resident records within property management software.
- Generate reports and assist with leasing performance tracking.
- Support office organization and ensure leasing materials are current and readily available.
- Collaborate with onsite teams to achieve operational and occupancy objectives.
- Maintain compliance with company policies and fair housing requirements.
Qualifications
Required
- High School Diploma or GED.
- Minimum one year of customer service, sales, hospitality, retail, or property management experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office and property management software systems.
- Ability to work weekends and flexible schedules as required.
Preferred
- Previous multifamily housing leasing experience.
- Knowledge of Fair Housing regulations and leasing best practices.
- Experience utilizing CRM or property management platforms such as Yardi, Entrata, RealPage, or similar systems.
Competencies
Successful candidates will demonstrate:
- Customer-first mindset
- Strong sales aptitude
- Professional communication skills
- Initiative and accountability
- Problem-solving capabilities
- Team collaboration
- Adaptability and resilience
- Commitment to exceptional resident service
Physical Requirements
- Ability to walk apartment communities, tour vacant and occupied units, and navigate stairs as needed.
- Ability to sit, stand, and move throughout the workday.
- Ability to occasionally lift or move items up to 25 pounds.
- Ability to operate standard office equipment and computer systems.
Equal Opportunity Statement
Thrive Living is committed to creating an inclusive workplace that values diversity and provides equal employment opportunities to all team members and applicants. Employment decisions are based on qualifications, merit, business needs, and applicable laws.
Disclaimer
This job description is intended to describe the general nature and responsibilities of this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Thrive Living reserves the right to modify job responsibilities or assign additional duties as business needs require.
