Property Manager

Property Manager

Location: Taunton MA

Job Summary

We are seeking a dynamic and highly organized Property Manager to oversee the daily operations of an affordable housing property. The Property Manager will serve as a primary point of contact for residents, vendors, and stakeholders, ensuring compliance with affordable housing regulations, maintaining property standards, and delivering exceptional resident and customer service. The ideal candidate will have experience with LIHTC programs, Section 8, property management software such as Yardi, and tenant relations. This role requires strong leadership, organizational skills, and a commitment to maintaining a positive and well-managed residential community.

Duties and Responsibilities

Manage daily property operations, including leasing, rent collection, occupancy, and maintenance coordination.

Oversee leasing activities, including marketing vacant units, conducting property tours, processing applications, and preparing lease agreements.

Ensure compliance with Fair Housing regulations, Section 8 programs, LIHTC requirements, and other applicable housing regulations.

Utilize property management software, such as Yardi, to maintain accurate resident records, leasing information, financial data, and operational reports.

Coordinate property maintenance and facilities management to ensure the property remains safe, well-maintained, and compliant with applicable standards.

Deliver excellent resident and customer service by responding to inquiries, addressing concerns, resolving complaints, and maintaining proactive communication.

Manage resident relations and conflict resolution professionally while fostering a positive community environment.

Coordinate and oversee annual recertifications, resident documentation, and other affordable housing compliance requirements, as applicable.

Conduct regular property inspections to identify maintenance needs and ensure adherence to safety and property standards.

Maintain organized records, contracts, legal documents, and administrative reports.

Monitor rent collections, follow up on delinquent accounts, and issue appropriate notices in accordance with applicable regulations and company procedures.

Manage vendor relationships and coordinate contracts and services to support efficient property operations.

Assist with property budgeting, expense monitoring, and financial reporting.

Maintain effective communication with ownership, regional management, vendors, and other stakeholders regarding property performance and operational needs.

Qualifications

3–5 years of property management experience.

Experience managing affordable housing properties, including LIHTC and Section 8 programs.

Strong understanding of Fair Housing regulations, affordable housing compliance, and applicable landlord-tenant laws.

Experience using property management software, preferably Yardi.

Strong resident and customer service skills, including communication, problem-solving, and conflict resolution.

Experience with leasing, rent collection, resident relations, recertifications, and property maintenance coordination.

Familiarity with budgeting, financial reporting, vendor management, and general property administration.

Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

Excellent written and verbal communication skills and professional phone etiquette.

Ability to adapt to changing regulations, policies, and operational requirements.

Preferred Qualifications:

COS (Certified Occupancy Specialist), TCS (Tax Credit Specialist), or SHCM (Specialist in Housing Credit Management) certification preferred.

Experience with affordable housing compliance, resident eligibility, and annual recertification processes.

Experience with additional property management systems or computerized maintenance management systems (CMMS) is a plus.