About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
Position Overview: The Assistant Property Manager is responsible for supporting the daily activities of the Property Manager and includes general property management services and resident relations. May assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties.
Job Duties & Responsibilities
- Assists with all business, financial, and management aspects of the property, including preparing, implementing, and adhering to property rules and budget; develops and maintains strong working relationships with Board members.
- Established and maintains resident relationships to ensure high level of service, including timely and complete resolution of resident concerns.
- Acts as interim property manager (if needed) and responds promptly to emergencies; is equipped to handle calls not limited to fires, flood incidents, or accidents.
- Ensures that phone, emails, and messages are handled courteously, accurately and timely.
- Coordinates and maintains insurance requirements for association vendors.
- Assists in the preparation and attends BOD meetings and takes minutes.
- Codes all invoices for the week and provides them to the property manager for approval.
- Reviews account receivable and follows up on all outstanding balances; makes recommendations to the Board on proceeding with collections.
- Maintains inventory of common areas keys, transmitters and key fobs for residents and re-orders as needed. Maintains log for sales as needed.
- Coordinates receipt of closing statement or warranty deed, sends to corporate A/R to change name and address for maintenance coupons, and files properly.
- Prepares any resident information packages that require Board approval, e.g. Architectural Modification, Sale/Lease Applications.
- Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets.
- Addresses resident matters relating to accounting, special assessments, and account ledgers.
- Must be able to read and write reports related to preventative and general maintenance in professional business English
- Maintains communication with Maintenance and vendors to reports all projects and work performed to the Manager
Knowledge, Skills & Abilities
- Must have a pleasant demeanor, be service-oriented, and maintain confidentiality always
- Must consistently demonstrate the highest level of professionalism, attention to detail, and customer service
- Must have strong verbal and written communications skills in business English
- Must be able to:
- Identify and resolve problems in a timely manner.
- Focus on solving conflicts while remaining professional, impartial, and maintaining confidentiality at all times.
- Build morale within the team, encourage a collaborative environment, and implement ways to improve and promote quality.
Credentials and Experience
- At least two years of experience in residential condominium management.
- Knowledge and experience with financial accounting in residential real estate, financial reporting, and budgeting.
- Must be able to work independently and able to perform duties with minimal supervision; performs tasks under the general direction of the Property Manager.
- Hands-on experience with capital improvement construction projects; ability to plan, organize, and coordinate multiple projects. Ability to read and understand construction specifications and blueprints is preferred.
- Proven knowledge and understanding of property management procedures, including legal requirements
- Proficient with MS Office Suite, especially Outlook, Excel and Word; property management software experience strongly preferred
- LCAM preferred.
Schedule
Hours are generally 8:30 a.m. to 5:00 p.m., Monday through Friday; in addition, attendance at board meetings is required. Additional hours may be occasionally required, depending upon Association engagements
Physical Demands
The Assistant Property Manager is required to sit and stand for extended periods, and occasionally may be required to reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 20 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Benefits
- Medical, dental, and vision insurance after 30 days
- 401(k) Matching Program after 90 days
- 17 PTO days
- 10 paid holidays
- Opportunities for growth
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
Mon thru Friday from 8:30am to 5:00pm
