SUMMARY: Large apartment community in Somerset is looking for an experienced leasing specialist. Ability to work Saturdays is a must!
This position is primarily responsible for performing all activities related to apartment rentals, move-ins, and lease renewals. Interacts directly with prospective and current residents to achieve maximum occupancy and satisfaction. Generates and handles traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures. Assists residents throughout their residency.
DUTIES AND RESPONSIBILITIES:
- Promptly responds to phone calls and emails from guests.
- Reviews unit availability on a daily basis.
- Walks tour paths, vacant units and make-readies on a daily basis to ensure the "model" apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
- Gathers information to learn about property, surrounding community, and competition.
- Uses the guest card to ascertain the needs and qualifications of every guest.
- Maintains a minimum closing ratio as set by the Property Manager
- Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
- Records all traffic in computer software program daily.
- Follows up with each guest a minimum of five times.
- Creates applicant files and processes applications.
- Verifies qualifications of applicants.
- Presents all applications to Manager for approval.
- Contacts applicants to confirm approval or denial of application.
- Schedules lease signings within 24 hours of approval.
- Ensures that applicants are set up properly in the PMS, and that all monies are processed within 24 hours.
- Completes lease agreement and collects rental deposit.
- Inspects condition of premises periodically and arranges for necessary maintenance.
- Participates in any outside marketing events as required.
- Assists in mailing outreach.
- Distributes flyers and letters to residents if necessary.
- Shops competitive properties and assists manager in preparing a market comparison grid.
- Records all resident correspondence and submit to manager for review.
- Assists in promoting Fieldstone Properties' communities.
- Assists manager with any requested work to be done on the property.
- Promotes resident retention programs.
- Maintains courteous communications with residents, applicants and representatives of other companies.
- Adheres to federal and state Fair Housing Laws.
- Adheres to all company policies.
- Supports team in achieving the goals of the property.
- Maintains a "team spirit" and works well with the entire staff.
- Demonstrates flexibility with hours and days worked.
- Performs other related duties as assigned by management.
COMPETENCIES:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Motivation - Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
