What you will be doing:
The Senior Leasing Specialist is responsible for driving leasing activity and helping assigned apartment communities achieve and maintain strong occupancy.
This position manages the prospective resident experience from initial inquiry through completed move-in. The Senior Leasing Specialist responds to leads, coordinates apartment tours, follows up with prospects, assists applicants through the application process, and works closely with property management and compliance teams to help approved applicants successfully move into their new homes.
This position will support assigned apartment communities based on leasing needs. The position is expected to be temporary, with the possibility of becoming permanent based on business needs and performance.
Responsibilities and Tasks:
- Manage the leasing pipeline from initial inquiry through completed move-in, including prompt communication, consistent follow-up, and accurate tracking.
- Coordinate apartment and community tours with prospective residents, either directly or with on-site team members.
- Assist applicants with application requirements and coordinate with property management and compliance teams to keep applications moving efficiently.
- Monitor vacancies and leasing priorities, identify barriers delaying move-ins, and work with the appropriate team members to resolve them.
- Maintain accurate leasing activity in company systems and communicate leasing progress, results, and challenges to operations leadership.
What we look for:
- Prior multifamily apartment leasing experience required
- Affordable housing experience preferred
- Strong communication, customer service, and follow-up skills verbal and written
- Strong organization and attention to detail
- Comfortable using property management software and other technology
- Dependable, adaptable, and able to work independently
Physical Requirements:
- Mobility: Ability to walk, stand, and move around the property for extended periods, including climbing stairs and navigating various terrains
- Manual Dexterity: Capability to perform tasks that may require hand-eye coordination, such as handling paperwork, using small tools, using computers, and operating office equipment.
- Lifting: Ability to lift and carry items, such as supplies or equipment, up to 20 pounds.
- Vision: Sufficient vision to inspect properties, read documents, and observe safety and maintenance issues.
- Hearing: Ability to hear and communicate effectively with tenants, staff, and vendors, both in person and over the phone.
Mental Requirements:
- Problem-Solving Skills: Strong analytical skills to assess situations, identify issues, and develop effective solutions for tenants and property operations.
- Attention to Detail: High level of attention to detail
- Time Management: Ability to prioritize tasks effectively
- Emotional Intelligence: Strong interpersonal skills to handle concerns and conflicts with empathy and professionalism.
- Decision-Making Skills: Capacity to make informed decisions within operational policies
- Adaptability: Flexibility to adjust to changing situations and manage unexpected challenges that may arise in property management.
Benefits:
- Health insurance for eligible employees: Medical, Dental, Vision, Life, & EAP options
- Accrued 2 weeks of Vacation & 1 week of sick time
- 13 Company Paid Holidays
