Position Summary
The Maintenance Technician III also know as a Senior Superintendent is a senior-level maintenance professional responsible for supporting safe, clean, attractive, and well-maintained apartment communities. This role requires advanced troubleshooting skills, strong customer service, and the ability to work independently while supporting daily property operations. The Maintenance Technician III serves as a technical resource to the property team, helps keep work orders current, supports timely unit turns, completes preventative maintenance, assists with emergency response, and helps ensure properties remain inspection ready.
Essential Responsibilities
- Complete advanced maintenance repairs, service requests, inspections, and preventative maintenance in accordance with company standards, safety expectations, applicable codes, and manufacturer guidance.
- Troubleshoot and repair issues involving plumbing, electrical, appliances, HVAC components, locks, doors, fixtures, carpentry, painting, flooring, lighting, and general building systems within the scope of skill and licensing requirements.
- Maintain common areas, building systems, grounds, curb appeal, laundry rooms, trash and recycling areas, snow removal areas, and other property spaces so the community remains clean, safe, and inspection ready.
- Use Yardi Maintenance Mobile and other company technology to create, update, document, prioritize, and close work orders accurately and in real time.
- Support apartment turnovers, including pre-move-out inspections, make-ready work, punch lists, vendor coordination, damage estimates, and timely completion of unit turns.
- Identify recurring maintenance issues, recommend practical solutions, and communicate repair needs, safety concerns, supply needs, and capital improvement concerns to the Property Manager or Facility Manager.
- Provide professional, respectful, and responsive service to residents, applicants, vendors, housing partners, inspectors, and internal team members.
- Work closely with the Property Manager, Assistant Property Manager, Facility Manager, and regional leadership to support occupancy, resident retention, inspection results, budget control, and overall property performance.
- Support cost control by reducing unnecessary vendor use, monitoring supplies, protecting company tools and equipment, identifying cost-saving opportunities, and sharing best practices with team members.
- Assist at additional sites as determined by company needs and support regional maintenance coverage, special projects, inspections, and emergency response when needed.
- Respond to emergencies, on-call needs, after-hours calls, safety concerns, and urgent resident issues in a timely, professional, and solutions-focused manner.
- Work beyond assigned responsibilities when needed to advance company goals and strengthen property performance.
Leadership and Team Support
- Serve as a senior maintenance resource and dependable field leader within assigned properties or regions.
- Provide day-to-day guidance, coaching, and technical support to Maintenance Technicians, Porters, temporary staff, or other team members as assigned.
- Support onboarding, training, and knowledge-sharing so maintenance team members understand company standards, safety procedures, work order expectations, and customer service practices.
- Help reinforce consistent use of Yardi Maintenance Mobile, accurate work order documentation, timely follow-up, and professional communication with residents and property staff.
- Assist management with identifying process improvements, vendor concerns, training needs, recurring property issues, and opportunities to improve efficiency.
- Demonstrate professionalism, reliability, accountability, teamwork, and a positive attitude in all interactions.
Key Performance Indicators
- Work Orders: Complete and close non-emergency work orders within 72 hours whenever possible, with clear notes and timely updates when delays occur.
- Emergency Response: Respond promptly to emergency work orders and update records by the next working day when work is completed after hours.
- Unit Turns: Support timely make-ready completion within 10 business days or as otherwise directed by property needs.
- Preventative Maintenance: Complete assigned preventative maintenance tasks on schedule and maintain required logs, checklists, and inspection documentation.
- Inspection Readiness: Help maintain clean, orderly, safe, and inspection-ready properties with favorable internal and external inspection results.
- Resident Experience: Support positive resident satisfaction through timely, respectful, and professional service.
- Technology Use: Consistently use Yardi Maintenance Mobile to document work accurately, update statuses, upload notes or photos when needed, and close work orders in real time.
- Cost Control: Help reduce unnecessary vendor use, control supply costs, and protect company tools, equipment, and materials.
- Team Support: Provide reliable technical guidance, training support, and positive leadership to other maintenance team members as assigned.
- Professional Development: Complete at least 2 maintenance-related training courses each year.
Reporting Relationships
Reports to: Property Manager, Facility Manager, or Regional Maintenance/Property Management leadership as assigned
Supervises: Does not typically have direct supervisory authority; may provide day-to-day guidance, training, coaching, or technical support to Maintenance Technicians, Porters, temporary staff, vendors, or other team members as assigned.
Qualifications
- High school diploma or equivalent required; trade school, technical certification, HVAC certification, boiler training, or other industry training preferred.
- Minimum of 3 years of progressively responsible maintenance experience in multifamily housing, affordable housing, property management, facilities, or a related field preferred.
- Strong working knowledge of general maintenance, including building systems, mechanical systems, appliances, minor HVAC repairs, plumbing, painting, carpentry, locks, doors, grounds, and customer service.
- Ability to diagnose problems, complete repairs with limited supervision, prioritize work, communicate delays, and determine when vendor support is appropriate.
- Ability to read basic instructions, service information, safety guidance, inspection reports, work orders, and vendor documentation.
- Technology literacy required; Yardi Maintenance Mobile, RentCafe, or other property management system experience preferred.
- Strong customer service, communication, teamwork, organization, and problem-solving skills required.
- Valid driver’s license, insured vehicle, reliable transportation, and ability to travel between properties as needed.
- Ability to use a personal vehicle for travel between properties and transportation of small maintenance-related items as needed.
- Required to live at the assigned property or within a reasonable response distance based on site requirements and business needs.
Working Conditions and Physical Requirements
- Ability to work flexible hours, including emergency response, after-hours calls, weekends, holidays, or on-call assignments based on property needs.
- Ability to work at assigned property locations and support additional sites as business needs require.
- Ability to climb stairs and ladders, ride elevators, push, pull, bend, squat, kneel, reach overhead, work in confined areas, and perform physical maintenance tasks throughout the workday.
- Ability to lift, carry, move, or position up to 15 pounds routinely and up to 50 pounds occasionally.
- Ability to walk or stand for 6 to 8 hours per day.
- Ability to work indoors and outdoors for extended periods of time and during various weather conditions, including heat, cold, rain, snow, ice, and emergency response situations.
- Ability to safely use basic hand tools, power tools, maintenance equipment, ladders, cleaning supplies, and personal protective equipment as required.
