Community Manager

FLATS® is a real estate company built around lifestyle and known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed homes and smart technology, we create what we call the FLATS life: homes with soul that embrace value, individuality, and community. We believe living well is a necessity, not a luxury, and we bring great design, real experiences, and a strong sense of community to every property we operate.

The Hall Lofts is a community of 358 apartments in Minneapolis’s North Loop, and we’re looking for a Community Manager to own the resident experience from first tour to final walkthrough. You’ll lead leasing, renewals, and day to day resident relations, coach the leasing team, and work closely with maintenance to keep the community running smoothly. This role reports directly to the Property Manager and is a great fit for someone who loves people, knows Yardi, and gets real satisfaction from hitting occupancy and retention goals.

You’ll make sure all leasing and resident activity follows company policy, the Fair Housing Act, the Minnesota Human Rights Act, Minnesota landlord and tenant law (Minnesota Statutes Chapter 504B), Minneapolis rental ordinances, the Fair Credit Reporting Act, and all other applicable local, state, and federal rules.

Leasing and Occupancy

• Lead all leasing activity to hit occupancy, revenue, and retention goals
• Give tours that make a strong first impression of the FLATS brand
• Manage the leasing process from first inquiry through signed lease
• Keep prospect follow up tight and the leasing pipeline moving
• Know pricing, availability, concessions, and amenities inside and out
• Track traffic, lead sources, and conversion, and adjust your approach to improve results

Marketing and Reputation

• Keep the property’s social media active in partnership with our marketing team
• Respond to online reviews promptly and professionally
• Support marketing initiatives and outreach events that bring in leasing traffic

Resident Experience

• Own the resident journey from prospect through move out
• Complete move in processing and lease charges in Yardi
• Follow up with new residents within 48 hours of move in and coordinate Inventory Condition Forms
• Be the main point of contact for resident questions, concerns, and amenity reservations
• Plan resident events that build community and keep people renewing

Renewals and Retention

• Manage renewal outreach, communication, and lease execution
• Keep renewal tracking and reporting current
• Build retention strategies with the Property Manager to improve renewal performance

Move Outs and Operations

• Process notices to vacate in Yardi and coordinate move out scheduling
• Complete final move out walkthroughs
• Work with maintenance on unit turns and make ready timelines to keep vacancy loss low
• Keep resident records and lease files accurate and complete
• Look for ways to make onsite processes faster and better for residents

Team Leadership

• Train, coach, and support leasing consultants
• Work collaboratively with maintenance, the Property Manager, and FLATS support teams

• 2 to 3 years of experience in multifamily leasing or property management
• Active Minnesota real estate license
• Valid driver’s license
• Experience with Yardi or similar property management software
• Working knowledge of Fair Housing requirements
• Strong communication, organization, and problem solving skills
• A calm, professional approach to difficult or escalated situations
• Comfort with Microsoft Office, especially Outlook and Excel
• Experience with Willow Bridge, Greystar, Cushman & Wakefield, Sherman Associates, Stuart Co., or a similar operator is a plus

Monday through Friday, fully onsite at The Hall Lofts. Remote and hybrid arrangements are not available for this role.

• $30 to $33 per hour, paid semi-monthly (nonexempt)
• 10% KPI bonus, paid quarterly
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off
  
  

Candidates may also be asked to complete a short work style assessment. It helps us understand how you like to work and communicate, and it is never used as a pass or fail screen.

As part of our hiring process, we use artificial intelligence tools to support our recruiting team’s work. These tools do not make hiring decisions or replace the work of our hiring contributors.

Flats LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.