MJW Investments – Job Description
HEAD OF PROPERTY MANAGEMENT
Reports To | Director of Operations |
Location | Los Angeles, CA – In Person |
Portfolio | Multifamily operations across Los Angeles, CA and Seattle, WA |
Travel | Travel to Seattle and assigned properties required |
Job Description
MJW Investments is seeking a hands-on, strategic Head of Property Management to lead day-to-day multifamily property operations across our Los Angeles and Seattle portfolios. Based in Los Angeles and reporting to the Director of Operations, this role will provide leadership, structure, accountability, and operational oversight across property management, centralized sales and leasing, third-party maintenance, and project management.
This is a senior operating role for a leader who understands how to translate ownership, Asset Management, and executive objectives into consistent property-level execution. The ideal candidate combines strong financial and operational acumen with a highly engaged leadership style and is comfortable moving between portfolio strategy, KPI analysis, property visits, team development, vendor accountability, and hands-on problem solving.
The Head of Property Management will work closely with the Director of Operations, Asset Management, Accounting/Finance, Human Resources, and senior leadership to drive occupancy, revenue, NOI, resident experience, physical asset performance, and disciplined execution across the portfolio.
Company
Based in West Los Angeles, MJW Investments combines an entrepreneurial operating environment with institutional-level real estate execution. During its 35 year history, MJW has developed and owned more than 5 million square feet of real estate and manages investments across multiple markets. The company is focused on creating long-term value through disciplined operations, thoughtful asset management, and the continued growth and repositioning of its multifamily portfolio.
Key Responsibilities
- Lead day-to-day property management operations across the Los Angeles and Seattle multifamily portfolios and ensure consistent execution of MJW standards, business plans, and operating priorities.
- Directly lead, coach, develop, and hold accountable Property Managers and other property operations leaders; create clear expectations, communication rhythms, and performance standards across markets.
- Oversee centralized sales and leasing, including prospect follow-up, guest-card administration, traffic, conversion, leasing velocity, occupancy, renewals, pricing execution, and closing-the-loop practices.
- Oversee third-party maintenance and vendor performance, including work-order responsiveness, unit turns, preventive maintenance, property condition, inspections, service quality, invoice validation, and vendor accountability.
- Provide oversight and prioritization for property-level project management, renovations, capital projects, turns, transitions, and operational improvement initiatives.
- Partner with Asset Management and the Director of Operations to translate asset-level objectives into executable property plans and ensure property teams understand the operational actions required to achieve financial goals.
- Lead weekly and monthly portfolio performance reviews using KPIs including physical and economic occupancy, GPR and actual revenue, NOI, vacancy, delinquency, collections, leasing velocity, renewals, controllable expenses, and budget-to-actual performance.
- Identify the root causes of underperformance and develop measurable corrective action plans addressing pricing, traffic, conversion, staffing, collections, maintenance, turns, vendor performance, resident experience, or property condition.
- Review operating results, financial statements, variance reports, budgets, forecasts, and property-level trends; provide concise commentary and recommendations to the Director of Operations, Asset Management, and senior leadership.
- Support annual budgeting and business planning by providing property-level operating assumptions, staffing needs, vendor/maintenance considerations, leasing strategy, and capital recommendations.
- Conduct regular property visits and inspections in Los Angeles and Seattle to assess operations, curb appeal, safety, unit readiness, maintenance execution, leasing performance, resident experience, and team effectiveness.
- Build and maintain effective third-party vendor relationships; establish scopes, service expectations, documentation standards, response times, quality controls, and escalation processes.
- Support property transitions, dispositions, third-party management transitions, lease-ups, repositioning, and stabilization efforts as required by the portfolio strategy.
- Ensure property operations comply with company policies and applicable Fair Housing, landlord-tenant, safety, and local/state regulatory requirements; escalate compliance or legal matters appropriately.
- Partner with Human Resources on recruiting, onboarding, performance management, training, employee relations, and leadership development for property operations teams.
- Create, improve, and reinforce SOPs, reporting tools, dashboards, and operational workflows that strengthen accountability and reduce dependence on informal processes.
- Serve as a senior escalation point for complex resident, property, vendor, staffing, and operational matters while developing leaders beneath the role to resolve issues effectively.
- Maintain a high level of communication and visibility across markets and provide timely updates regarding performance, risks, priorities, and action plans.
- Perform additional strategic and operational responsibilities as needed to support MJW's continued growth.
Key Performance Areas
- Portfolio Performance: Occupancy, economic occupancy, GPR/revenue, NOI, vacancy, delinquency, collections, renewals, leasing velocity, and controllable expenses.
- Leasing & Sales: Lead management, guest-card quality, response times, conversion, tours, applications, closing ratios, pricing execution, and resident retention.
- Maintenance & Turns: Work-order aging, response and completion times, turn timelines, vendor performance, property condition, preventive maintenance, and cost control.
- Financial Execution: Budget adherence, variance identification and explanation, expense management, forecasting, and execution of asset-level business plans.
- People Leadership: Team development, accountability, retention, training, performance management, succession planning, and consistent execution of SOPs.
- Projects & Transitions: On-time delivery of renovations, capital and operational projects, property transitions, stabilization initiatives, and disposition support.
Qualifications
- 8 years of progressive multifamily property management/operations experience, with significant conventional multifamily experience strongly preferred.
- Demonstrated experience leading a multi-property portfolio and directly managing Property Managers, Regional Managers, or other property operations leaders.
- Strong understanding of multifamily financial performance, including NOI, GPR, revenue, vacancy, delinquency, collections, operating expenses, budgets, forecasts, and variance analysis.
- Demonstrated experience improving or stabilizing underperforming properties through measurable operational action.
- Strong leasing and revenue-management knowledge, including pricing, concessions, renewals, market surveys, traffic, conversion, and occupancy strategy.
- Experience overseeing third-party maintenance providers, vendors, unit turns, inspections, renovations, and property-level projects.
- Experience with property transitions, lease-ups, repositioning, dispositions, and/or third-party management transitions preferred.
- Advanced working knowledge of Yardi; experience with RentCafe, CRM platforms, centralized leasing technology, or comparable property-management systems preferred.
- Strong knowledge of California multifamily operations and landlord-tenant requirements; Washington/Seattle experience is a plus.
- Strong executive communication skills with the ability to present portfolio performance, risks, recommendations, and action plans clearly to senior leadership.
- Hands-on, coaching-oriented leadership style with the ability to build accountability while developing and retaining strong teams.
- Highly organized, analytical, resourceful, and comfortable operating in a fast-paced entrepreneurial environment.
- Ability to travel regularly between Los Angeles and Seattle and throughout assigned property markets.
- Bachelor's degree preferred; equivalent combination of education and directly relevant senior multifamily experience may be considered.
Leadership Profile
The successful candidate will be a visible, engaged leader who can operate at both the portfolio and property level. This person should be comfortable reviewing NOI and portfolio trends with senior leadership in the morning, coaching a Property Manager on leasing performance in the afternoon, and working through a maintenance, vendor, or resident escalation when needed. The role requires ownership, sound judgment, urgency, strong follow-through, and the ability to create structure while preserving MJW's entrepreneurial and collaborative culture.
Location & Travel
This position is based in Los Angeles, CA and is expected to work in person from MJW's corporate office and assigned properties. Regular travel to the Seattle portfolio is an essential component of the role. Additional travel may be required based on portfolio needs.
Compensation & Benefits
- Competitive base salary commensurate with experience.
- Performance-based incentive opportunity.
- Medical, dental, and vision benefits.
- Paid time off and company holidays.
- Opportunity to work directly with senior leadership and play a meaningful role in the continued development of MJW's multifamily operating platform.
MJW Investments is an Equal Opportunity Employer.
