Owner Relations Property Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

·        Be Authentic

·        Practice Humility

·        Cultivate Teamwork

·        Value Time

·        Be Trustworthy

We offer a very competitive salary and generous benefits including:

·        Low-cost Medical, Dental, Vision Plans

·        Paid Life Insurance

·        Short- and Long-Term Disability

·        Paid Time Off & Holidays

·        401(k) with Company Matching

·        Commuter and Company-paid Toll Programs

 

POSITION OVERVIEW:

The Owner Relations Property Manager will direct and coordinate the Property Services Team to maintain unit interiors and common areas to the highest standard of aesthetics and safety; coordinate unit maintenance and renovation with unit owners and vendors, recruit new units into the Resort's rental and/or lease program. 

ESSENTIAL FUNCTIONS:

1.   Coordinate, organize and direct all Owner Services functions by acting as a liaison between owners and the resort in maintaining good condition of units participating in the rental and lease programs. 

2.   Responsible for the interior condition and standards of furnishings of assigned units. Coordinate maintenance and housekeeping issues with appropriate departments to maintain unit condition. 

3.   Conduct inspections of assigned homes in the Home Inspection Program twice per month and render required reports to the owners. 

4.   Be totally familiar with all aspects of the various contractual agreements available to resort owners. 

5.   Maintain a comprehensive, working knowledge of all Owner Services and resort policies and procedures as well as the operating policies of those departments supporting owner interests: such as Accounting, Maintenance, Housekeeping and Association Management. 

6.   Establish and maintain credible and professional rapport with owners by frequent and timely communication, problem solving resolution, and professional services. 

7.   Keep the Director of Owner Services appraised of owner concerns and conflicts, systematic or recurring problems or observations to improve service or remedy hazardous conditions on the resort. 

8.   Be an active and contributing member of the resort management team and Quality Assurance team. Support the resort's Safety and Resource Management programs. 

9.   Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. 

What are we looking for?

Other Duties and Responsibilities:

REQUIREMENTS:

• High School Diploma or GED required. Some college or vocational-tech training preferred. 
• 2-5 years of employment in a related position, property management.
• Must have a valid driver's license and be legally authorized to work in the United States. 
• Must complete background screening.

ADDITIONAL SKILLS:

• Requires advanced knowledge of the hospitality and property management fields. 
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information. 
• Requires studying, analyzing, and interpreting complex activities or information in order to improve practices or develop new approaches. 
• Ability to make decisions with only general policies and procedures for guidance and keeping the Owner Relations Director and General Manager informed of general condition. 
• Requires highly developed communication skills to frequently negotiate, persuade and influence other management personnel, hotel guests and or corporate clients. 

PHYSICAL ABILITIES:

• This role is VERY active out on the resort property. Candidate must be comfortable working outdoors, and being able to work in varying weather conditions, including high temperatures and humidity.
• Ability to lift up to 40 pounds.
• Must be comfortable walking up and down flights of stairs to visit assigned units.
• Ability to work in a fast-paced environment.

 

SCHEDULE REQUIRED:   40-50 hours a week; flexible schedule; days and hours may vary based on need. 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

 

Compensation:

$60,000

-

$65,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.