Leasing Associate

Evolve at Parkway | 50 Fenway Place Southwest, Concord, North Carolina 28027 | Full time, on site

Pay: $18.00 to $20.00 per hour, plus leasing and renewal commissions

About New Urban Residential

New Urban Residential is a vertically integrated multifamily owner and operator with offices in Raleigh and Charlotte. We own and manage apartment communities across North Carolina and our onsite teams handle leasing, resident service, and maintenance in house.

About the role

Evolve at Parkway is a 300 home garden style community in Concord, built in 2023, with one, two, and three bedroom apartments, a saltwater pool, a fitness center, a dog park, and rentable garages. As its Leasing Associate, you are the first person a prospective resident meets. You work with each prospect from first inquiry through move in: the tour, the application, the lease, and the follow up after they get their keys. You report to the Community Manager. This is an individual contributor role with no direct reports.

What you will do

• Respond to phone, email, and online leasing inquiries promptly, and follow up with every prospect on the community follow up schedule
• Tour prospects through available apartment homes and amenities, and explain the lease and all addenda clearly
• Meet the leasing, closing, and traffic conversion goals set by the Community Manager
• Take applications, collect fees and deposits (we do not accept cash), and submit every application for screening
• Prepare leases, addenda, and move in packets, and confirm each apartment is inspected and released before keys are issued
• Keep prospect, application, and lease data current in Yardi
• Shop competing communities and stay current on their rents, concessions, and availability
• Support renewals, resident events, online reviews, and outreach to local employers and businesses
• Enter maintenance requests and keep the leasing office, model, and tour path in show condition

Fair housing

We comply with the federal Fair Housing Act, the North Carolina Fair Housing Act, and all state and local fair housing laws. Our Leasing Associates apply the same published qualifying standards to every applicant, show every prospect all available homes, and complete all assigned fair housing training.

What you bring

• At least one year in leasing, sales, hospitality, retail, or another customer facing role
• High school diploma or equivalent
• Clear, professional written and verbal communication
• Comfort with email, word processing, and property management or customer relationship management software
• Basic math to calculate prorated rent, concessions, and deposits
• Availability to work weekends
• A valid driver license, a satisfactory driving record, and reliable transportation for market surveys and outreach
• Ability to pass a background check

Preferred

• Multifamily leasing experience
• Yardi experience
• National Apartment Leasing Professional or Certified Apartment Leasing Professional designation
• Conversational Spanish

Schedule

Full time, 40 hours per week over five days. Weekend shifts are required, since weekends are our busiest leasing days. Extended hours may be needed during peak leasing season, at month end, and during heavy turnover.

Physical requirements

Touring means walking the community, climbing stairs, and working outdoors in all weather. You will occasionally lift up to 25 pounds, frequently up to 15 pounds, and spend extended periods at a computer. You will also drive for market surveys and outreach. Reasonable accommodation is available for individuals with disabilities.

Pay and benefits

• $18.00 to $20.00 per hour, based on experience
• Leasing and renewal commissions
• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Retirement plan with company match

New Urban Residential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.