Job Description

Leasing Agent – Affordable Housing (LIHTC / HUD / PBV)

Location: San Diego County, CA
Employment Type: Full-Time
Reports To: Community Manager / Property Manager

Position Summary

The Leasing Agent is responsible for managing all leasing activities for an affordable housing community, ensuring full compliance with LIHTC, HUD, Project-Based Voucher (PBV), and other layered funding program requirements.

This position plays a critical role in maintaining occupancy goals, processing applicant files accurately, and providing excellent customer service while adhering to strict regulatory guidelines.

The ideal candidate is detail-oriented, compliance-focused, and experienced in affordable housing leasing and certification processes.

Key Responsibilities

Leasing & Occupancy Management

• Manage the full leasing cycle from initial inquiry through move-in

• Maintain and monitor waitlists in accordance with the Tenant Selection Plan (TSP)

• Conduct applicant interviews and screenings

• Coordinate and schedule unit tours and lease signings

• Ensure units are leased in a timely manner to meet occupancy and lease-up goals

• Maintain a pipeline of qualified applicants (minimum 2–3 ready files per vacancy)

Affordable Housing Compliance

• Process and complete initial certifications in compliance with:

  • LIHTC (Tax Credit)

  • HUD / Section 8 / PBV programs

  • HOME, MHSA, NPLH, or other layered funding (as applicable)

• Verify income, assets, and eligibility per program regulations

• Ensure all files are complete, accurate, and audit-ready prior to submission

• Submit files to Compliance Department for approval in a timely manner

• Maintain strict adherence to regulatory deadlines and requirements

File Processing & Documentation

• Collect and review all required documentation (income, assets, third-party verifications)

• Ensure all applicant files are complete before submission to avoid delays

• Track file status and follow up on pending documentation

• Maintain organized, complete, and compliant resident files (electronic and/or paper)

• Address and correct compliance findings within required timelines

Customer Service & Resident Relations

• Provide professional and respectful customer service to all applicants and residents

• Clearly explain program requirements, lease terms, and property rules

• Respond to inquiries, emails, and calls in a timely manner

• Support resident move-in process to ensure a smooth transition

Coordination & Team Collaboration

• Work closely with:

  • Property Manager / Community Manager

  • Compliance Department

  • Case Managers / Service Providers (for PSH / supportive housing)

• Coordinate unit readiness with maintenance staff

• Communicate leasing updates, challenges, and pipeline status to management

Reporting & Systems

• Utilize property management software (e.g., RealPage, Yardi, or equivalent)

• Track leasing activity, applicant pipeline, and occupancy status

• Maintain accurate data entry and reporting

• Assist with weekly/monthly leasing and occupancy reports

Additional Responsibilities

• Assist with recertifications as needed

• Support audits and file reviews

• Ensure adherence to Fair Housing laws and company policies

• Participate in training and compliance updates (e.g., Grace Hill)

• Perform other duties as assigned

Qualifications

Education & Experience

• High School Diploma or equivalent required

• Minimum 1–2 years of leasing experience in affordable housing preferred

• Experience with LIHTC, HUD, or PBV programs strongly preferred

Knowledge & Skills

• Strong knowledge of:

  • LIHTC regulations

  • HUD / Section 8 / PBV requirements

  • Income and asset calculation methods

• Familiarity with Tenant Selection Plans (TSPs)

• Excellent attention to detail and organizational skills

• Strong communication and customer service skills

• Ability to manage multiple files and deadlines simultaneously

• Proficiency in Microsoft Office and property management software

Certifications (Preferred)

• Tax Credit Specialist (TCS) or equivalent

• HUD / Certified Occupancy Specialist (COS)

Performance Expectations

• Maintain high file approval rates with minimal compliance corrections

• Meet or exceed occupancy and leasing goals

• Ensure timely processing of applicant files

• Maintain audit-ready files at all times

• Provide excellent customer service and professionalism

Compensation & Benefits

• Competitive hourly pay or salary (based on experience)

• Performance-based incentives (leasing/occupancy bonuses)

• Comprehensive benefits package:

  • Medical, Dental, Vision

  • 401(k) with company match

  • Paid Time Off

  • Paid Holidays

• Ongoing training and professional development opportunities

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer.