Job Summary:

Shows and leases apartments to prospective residents. Is customer focused and service oriented and strives to make current residents feel welcome and comfortable in their community. Works as a team member along with the service staff to ensure the community meets the quality standards set forth by Tishco Properties, LLC.

Essential Duties and Responsibilities include the following. Other duties may be assigned in the future and every employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

1. Leasing/Marketing:

1. Maintains a professional, clean, organized, and friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
2. Greet all incoming traffic that enter the office in a courteous and professional manner
3. Assist residents with questions or concerns
4. Respond to all incoming TEXTBOX messages in a timely manner
5. Oversee all aspects of lead and customer service in ELISE
6. Inspects market ready apartments to ensure they are ready for move in
7. Inspects apartments when residents move out, take pictures, upload pictures into YARDI, and complete all move out paperwork, and any final utility billing. 
8. Maintain an awareness of local market conditions and trends. Contributes ideas to the Resident Manager for marketing property and for improving resident satisfaction.
9. Maintains open communication with Resident Manager
10. Meet all report deadlines set forth by upper Management.
11. Must be honest and ethical in all financial matters, in reports to supervisors, other management personnel and in relationships with the residents
12. Represent the company in a professional manner both on and off the property Always have professionalism using social media.
13. Show properties to interested renters and highlight amenities and features
14. Complies with all state landlord-resident and Fair Housing laws and standards.
15. Daily posting on all social media platforms

1. Administrative:

1. Answers incoming phone calls in the office in a courteous and professional manner.
2. Conduct application verification
3. Complete various resident communications as needed
4. Organizes and files appropriate reports, leases and paperwork.
5. Sends thank you notes and follows up with prospective residents
6. Stamps, sorts and distributes mail
7. Photocopies documents
8. Inventories office supplies and reports to manager
9. Delivers items to other business establishments
10. Any other duties assigned by your supervisor

1. Other job functions:

1. Inspects property, picks up litter and reports any service needs to maintenance staff.
2. Attends company meetings when requested.
3. Assists other staff members as needed
4. May be required to drive motorized vehicle on and off property for company business
5. Performs any additional duties assigned by manager

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Skills, Education and/or Experience:

1. High school diploma or equivalent
2. A valid driver’s license and automobile insurance are required
3. Previous experience with property management a plus
4. Must be able to utilize common office equipment such as (but not limited to) copiers, fax machines, phone systems, work stations and laptop computers.
5. Know or be able to learn computer software specific to each property YARDI, ELISE, TEXTBOX, Utility billing/verifications, Rent Café, Better NOI
6. Strong customer service skills required

Language Skills:

a. Ability to speak effectively with residents and co-workers.

Mathematical Skills:

Ability to add and subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurements, volume and distance.

Reasoning Ability:

a. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

1. Depending on specific needs of the day, alternatively stand, walk and/or sit. Estimate 50% of time is on your feet and 50% sitting at a desk.
2. Less than 50% of your time will be performing the following activities:
   • Bend/stoop/squat
   • Climb stairs
   • Push and pull doors
   • Reach above shoulders
3. Be able to lift under 10 pounds on a constant basis (66% to 100% of the time)
4. Be able to lift less than 20 pounds on a frequent need (33% to 66% of the time)
5. Be able to lift over 25 pounds on a rare need (less than 10% of the time)
6. Constant need (66% to 100% of the time) to perform the following physical activities:
   • Writing/Typing Corporate, resident communications
   • Grasping/Turning Telephone/doorknob use
   • Finger Dexterity Operation of office equipment
7. Vision – Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need (33% to 66% of the time) to see small detail. Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting and showing community).
8. Hearing – Constant need (66% to 100% of the time) to communicate over telephone and in person with owners, management, vendors and residents.
9. Speaking – Constant need (66% to 100% of the time) to communicate over telephone and in person with owners, management, vendors and residents.
10. Driving – Occasional need (1% to 33% of the time) to utilize personal transportation to inspect apartment community, sister properties, and surrounding neighborhood, make trips to the bank and also visit the corporate office.

Work Environment:

1. Ability to work indoors at least 50% of the time.
2. Ability to work outdoors at least 50% of the time.
3. Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, cleaning detergents, etc.