The Leasing Consultant is responsible for generating residential leases through lead follow-up, tours, relationship-building, and exceptional customer service. This role focuses solely on residential leasing and does not participate in commercial leasing activity.
The Leasing Consultant reports directly to the Assistant Manager and plays a key role in driving occupancy, resident satisfaction, and brand reputation.
Core Responsibilities
Lead Management & Leasing
- Respond to phone, email, website, and walk-in leads promptly
- Schedule and conduct apartment/home tours
- Follow up consistently to convert prospects into approved applicants
- Guide prospects through application and lease signing process
Resident Experience
- Deliver professional and welcoming first impressions
- Build rapport with prospects and residents
- Support resident retention through service-minded communication
Occupancy Growth
- Meet leasing goals set by leadership
- Maintain daily traffic logs, follow-up notes, and conversion tracking
- Promote available inventory creatively and consistently
Administrative Duties
- Maintain accurate guest cards and CRM notes
- Assist with lease files and move-in documentation
- Communicate unit availability and readiness to Assistant Manager
Property Presentation
- Ensure model units, office, and tour paths remain clean and presentable
- Report curb appeal or readiness concerns immediately
Qualifications
- 1–3 years sales, leasing, hospitality, or customer service experience preferred
- Strong closing and communication skills
- Friendly, energetic, and professional demeanor
- Organized and self-motivated
- Weekend availability if required
Performance Expectations
- Lead response speed
- Tour-to-lease conversion rate
- Occupancy contribution
- Follow-up consistency
- Resident/prospect experience
Professional Boundaries
- This role does not handle commercial leasing negotiations or commercial prospecting
- All commercial inquiries must be directed to the Assistant Manager or DOO
Company Standard
Every interaction reflects the company brand. Professionalism, urgency, and hospitality are expected at all times.
About Unshakable Builders, Inc.
