THE OPPORTUNITY
At J Street, the Service Director is more than the leader of maintenance operations—you are the person responsible for how the community functions, feels, and performs from a service perspective.
You’ll lead the onsite service team, protect the physical asset, drive preventative maintenance and apartment readiness, and partner closely with the Community Director to deliver a resident experience built on responsiveness, quality, and follow-through. This role combines hands-on technical leadership with team development, operational discipline, and an ownership mindset.
WHAT YOU'LL OWN
Lead the Service Team
• Lead, train, schedule, supervise, and coach the onsite service team to create clear expectations, accountability, productivity, and positive team culture.
• Provide ongoing feedback, development, and hands-on support so team members have the tools and knowledge to succeed.
• Lead by example in professionalism, safety, communication, urgency, and quality of work.
Drive Maintenance Operations
• Manage daily maintenance operations, including resident service requests, make-readies, preventative maintenance, inspections, and emergency response.
• Conduct regular inspections of apartment homes, building systems, amenities, grounds, and common areas to proactively identify maintenance needs.
• Maintain an organized, well-stocked, and safe maintenance shop in accordance with company procedures and applicable safety requirements.
• Monitor service workload, apartment turn progress, recurring repair trends, and property needs; communicate risks or barriers before they affect residents or operations.
Protect the Resident Experience
• Ensure service requests are completed timely, professionally, and with respect for the resident’s home and experience.
• Partner with the Community Director to resolve resident concerns, recurring service issues, and opportunities to improve resident satisfaction.
• Support resident retention and community initiatives through reliable service and well-maintained apartment homes and amenities.
Own Vendors, Projects & Expenses
• Coordinate and oversee third-party vendors and contractors; confirm scope, quality, completion, and compliance with company standards.
• Support capital improvements, special projects, and property initiatives in partnership with the Community Director and regional leadership.
• Manage service-related purchasing, inventory, and expenses within approved parameters while balancing quality, urgency, and stewardship of property resources.
Safety, Compliance & Property Stewardship
• Ensure compliance with applicable OSHA requirements, Fair Housing requirements, property safety standards, and J Street policies and procedures.
• Maintain accurate work-order records, safety documentation, supply inventories, key-control systems, and other required service records.
• Identify and escalate significant life-safety, building-system, operational, or property concerns through the appropriate leadership channels.
• Participate in and lead the community’s on-call and emergency-response responsibilities as assigned.
Partner for Property Performance
• Work closely with the Community Director and regional leadership to support financial, operational, resident satisfaction, and property performance goals.
• Communicate clearly regarding apartment readiness, service trends, vendor needs, capital needs, and operational risks.
• Bring an ownership mindset to the community by protecting the asset, developing the team, and following through on commitments.
WHAT YOU BRING
• High school diploma or equivalent required.
• 3–5 years of hands-on maintenance experience in multifamily housing or facility operations.
• At least 1 year of supervisory or lead maintenance experience preferred.
• EPA Universal or Type II/III HVAC certification required.
• Certified Pool Operator (CPO) certification preferred, or ability to obtain as required by the community.
• Working knowledge of plumbing, electrical, HVAC, appliances, carpentry, painting, building systems, and general maintenance practices.
• Ability to read blueprints, service manuals, safety documentation, and equipment specifications.
• Ability to safely operate tools and maintenance equipment and supply and maintain a basic personal tool set.
• Valid driver’s license and reliable transportation required.
ROLE REQUIREMENTS
• Ability to lift up to 50 lbs., climb ladders, bend, kneel, reach, and perform physical maintenance work.
• Ability to work indoors and outdoors in varying weather conditions.
• Availability to work weekends and holidays as scheduled and participate in the community’s on-call rotation.
• Ability to respond to emergency service needs in accordance with J Street procedures and assigned responsibilities.
THE J STREET WAY
Our values define how we lead our teams, serve residents, protect our communities, and partner with one another.
SERVICE | We look for opportunities to make the experience better—for residents, clients, and one another. |
EARN IT | We bring effort, follow-through, and a willingness to keep learning. |
OWN IT | We take responsibility for the result, including the fix when something doesn’t go as planned. |
TRUTH OVER COMFORT | We communicate directly, respectfully, and transparently. |
STEWARDSHIP | We treat the communities, resources, and relationships entrusted to us like they matter, because they do. |
