Apartment Leasing Professional

APARTMENT LEASING PROFESSIONAL

REPORTS TO: PROPERTY MANAGER

OVERVIEW: Retention, Management, Sales, Vendor Relations, Budgets & Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

The overall objective of the Leasing Consultant position is to maintain a high physical occupancy by focusing their efforts on the attraction and retention of qualified residents to his or her community.  Responsible for leasing, marketing and maintaining positive resident relations.

Reports to:  Community Manager 

MAJOR FUNCTIONS OF THIS JOB INCLUDE:

1.           General office duties.

• Assist in lease transactions by typing leases, gathering applicant history and credit approvals.
• Provide general clerical assistance to the community office (i.e., answer telephone, writing work orders, typing and filing).

2.           Community Leasing.

• Greet prospects and determine needs and wants.   Complete guest card.
• Tour property by showing model or ready vacant apartments.  Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale.   Have prospect complete all application paperwork and secure deposit and application fee.  Update Weekly Activity Status Report.
• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification). 
• Once approved by Property Manager, type lease and applicable addendums.  Insure apartment is ready for move-in on agreed date.
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again.  If not viable prospect for our community, work to send the prospect to a sister property to meet their needs without losing them to a competitor.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.  Update WASR.
• Review and orient new residents to the community’s specific rules, regulations and policies.
• Monitor Renewals.  Distribute and follow-up on renewals on a daily basis until finalized.
• Write and distribute resident notices as needed.

3.           Resident Relations.

• Residents may call or visit in person and will require the Leasing Consultant to listen respectfully to their requests, complaints and comments.
• Respond accordingly to rectify the situation after discussing with the Property Manager when required.  Ensure consistency with Residents on all matters.
• Enforce Community Policies.

4.           Community Marketing.

• Update all web-sites with current availability and pricing.
• Place multiple daily ads on Craigslist.com, Facebook and other online advertising mediums.
• Distribute resident flyers promoting Resident Referral Fees & various community events or promotions.
• Assist in placing, removing and updating all banners, balloons, bandit signs and flags around the property and other locations where outward marketing is performed.
• Distribute newsletters, flyers and pamphlets.
• Shop competitors monthly.  Keep updated market surveys.
• Suggest specials and/or pricing modifications based on market surveys to stay competitive.

5.            Attendance is an essential job function.

OTHER ASPECTS OF THE JOB:

• Leasing Consultant may be required to assist in special projects or activities.  This job description is not an all inclusive list of functions and tasks.  Job functions may be added, deleted, or modified at any time by your management team.  Receipt or possession of this job description does not constitute a contract of employment.

EDUCATION AND MANDATORY SKILLS:

            -Proficient computer skills.

            -Experience using Microsoft Office applications including Word, Excel, Powerpoint and Outlook.

            -PMS Experience is a plus

            -Basic knowledge of Fair Housing laws.

EXPERIENCE AND INDUSTRY KNOWLEDGE:

 Position requires a minimum one year experience in customer service related industry.  

This job description is not an all-inclusive list of functions and tasks.

Qualifications

1 years of multifamily property management experience, including regional or multi-site oversight

Demonstrated success in improving property performance and team leadership

Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint

Why Join Quest

At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:

Comprehensive Health Coverage – Medical, dental, and vision insurance

Paid Time Off – 128 hours annually

Accrued Sick Leave – 5 days per year

13 Paid Holidays – Plus your birthday off as your personal holiday

401(k) with Company Match – up to 5% employer match

Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities

Employee Recognition Programs – Celebrating performance and innovation at every level

A values-driven culture that emphasizes growth, integrity, and collaboration

About Quest Management Group

Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.

Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture. Our corporate office is located in Owings Mills, Maryland.