As the first point of contact, the Leasing Consultant provides high-quality customer service by fostering a positive and collaborative relationship with colleagues, vendors, contractors, potential and existing residents, communities, and associated agencies.
Essential Duties and Requirements:
- Customer-facing and responsive to in-person inquiries and phone calls.
- Responsible for all phases of the leasing cycle: advertise apartment vacancies; field all inquiries from prospective residents; process rental applications to lease signature; process all lease renewals; enter rental payments; and coordinate move-ins/move-outs.
- Regularly walk the property to provide tours, inspections, and report service repairs.
- Field resident work order requests.
- Maintain resident files, property promotional materials, and provide other duties as needed.
- Adheres to and communicates policies, rules, and regulations to residents, maintenance staff, and vendors.
Qualifications and Skills:
- 32 Hour Schedule with flexibility to work Saturdays if needed.
- Prior experience in leasing, sales, or customer service a plus.
- A proactive problem solver who is organized, detail oriented, and communicates with poise and tact.
- Self-starter with excellent interpersonal and relationship skills.
- Proficiency in Microsoft Word, Excel, and general office equipment.
- Ability to work autonomously in a high volume, high stress environment.