Leasing Consultant

Leasing Consultant – Property Management

Position Summary

The Leasing Consultant is responsible for leasing apartments, providing exceptional customer service to prospective and current residents, and supporting the day-to-day operations of a multifamily community. This role serves as the first point of contact for prospects and residents and plays a key role in achieving occupancy, revenue, and resident satisfaction goals.

Key Responsibilities

Leasing & Sales

• Greet prospective residents and conduct property and apartment tours.

• Present community features, floor plans, pricing, and lease terms effectively.

• Convert prospect traffic into leases through follow-up and sales techniques.

• Process rental applications and prepare lease documentation.

• Execute lease renewals and support resident retention efforts.

• Maintain accurate prospect, leasing, and resident records.

Resident Relations & Customer Service

• Provide professional and responsive customer service to prospects and residents.

• Address resident questions, concerns, and service requests promptly and courteously.

• Assist with move-in and move-out processes, including inspections and documentation.

• Enforce community rules and policies consistently and professionally.

• Support resident events and community-building activities.

Administrative & Operational Support

• Enter and update leasing and resident data in property management software (e.g., Yardi, RealPage, OneSite).

• Collect rents, fees, and deposits in accordance with company procedures.

• Prepare leasing, traffic, and occupancy reports as requested.

• Assist the Property Manager with administrative tasks and daily office operations.

• Maintain confidentiality of resident and company information.

Qualifications

Education & Experience

• High school diploma or equivalent required; college coursework preferred.

• Minimum of 1 year of leasing, sales, or customer service experience, preferably in multifamily housing.

Skills & Competencies

• Strong sales, communication, and customer service skills.

• Ability to build rapport and close leases.

• Organized, detail-oriented, and able to manage multiple priorities.

• Proficient with property management software and standard office technology.

• Knowledge of Fair Housing laws and basic landlord-tenant regulations.

Physical & Work Requirements

• Ability to walk the community and conduct property tours regularly.

• Ability to sit, stand, bend, and lift up to 25 pounds.

• Weekend and evening availability required based on leasing needs.

• Competitive salary commensurate with experience. 
• Performance-based bonus eligibility. 
• Health, Dental, and Vision insurance. 
• Paid Time Off (PTO) and company-recognized holidays. 
• Professional development opportunities, including compliance training and certifications.