Senior Property Manager

Role Purpose

The Senior Property Manager faithfully stewards the financial performance, operational excellence, physical condition, regulatory compliance, and resident experience of Banneker Management’s multifamily housing portfolio. This role is responsible for protecting the long-term value of the Company’s real estate assets while fostering safe, well-maintained communities where residents are treated with dignity, fairness, and respect. The Senior Property Manager provides leadership through sound judgment, disciplined execution, financial stewardship, regulatory compliance, and a commitment to continuous improvement.

Stewardship Statement

As a member of Banneker Management, the Senior Property Manager serves as a steward of the properties, residents, financial resources, relationships, records, and responsibilities entrusted to the Company. Every action should reflect integrity, professionalism, accountability, stewardship of the trust placed in Banneker, respect for others, and faithful service to residents, colleagues, owners, investors, and the communities we serve.

Stewardship Responsibilities

Property Operations & Asset Stewardship

• Direct the day-to-day operations of the assigned portfolio.
• Maintain a consistent on-site presence and regularly inspect buildings, units, grounds, life-safety systems, and common areas.
• Ensure each community is safe, clean, well maintained, properly staffed, and operated in accordance with Company standards and approved budgets.
• Identify operational, financial, maintenance, compliance, and resident-related risks and implement timely corrective actions.
• Maintain complete, accurate, and organized property records, leases, contracts, inspections, compliance files, and operational documentation.

Financial Stewardship

• Assist in preparing annual operating budgets, capital improvement plans, and financial forecasts.
• Review monthly financial statements, rent rolls, accounts receivable, accounts payable, delinquency reports, and budget variances.
• Recommend corrective actions to improve financial performance.
• Support achievement of occupancy, collections, renewal, and revenue objectives established by management.
• Exercise sound financial stewardship by controlling expenses while maintaining property quality, compliance, and resident service.
• Review invoices, monitor vendor expenditures, and maintain appropriate financial controls.
• Coordinate collection activities and legal actions in accordance with Company policy and applicable law.

Regulatory Compliance

• Oversee compliance with IRS Section 42, Fair Housing, regulatory agreements, financing requirements, and applicable federal, District, and local regulations.
• Review applicant eligibility, certifications, household composition, rent limits, utility allowances, student status, and supporting documentation.
• Maintain compliance calendars for certifications, inspections, reporting deadlines, audits, and regulatory updates.
• Coordinate with compliance consultants, investors, lenders, auditors, government agencies, and ownership representatives.
• Maintain complete, organized, and audit-ready resident files.

Resident Experience

• Foster communities where residents are treated with dignity, fairness, professionalism, consistency, and respect.
• Ensure timely responses to resident concerns, emergencies, reasonable accommodation requests, and lease-related matters.
• Support resident retention through responsive management and community engagement.
• Administer leases, policies, and community standards consistently and fairly.

Maintenance & Asset Preservation

• Supervise maintenance personnel, contractors, vendors, preventive maintenance programs, work orders, unit turns, and emergency repairs.
• Ensure vacant units are returned to rent-ready condition in a timely manner.
• Monitor maintenance performance, resident satisfaction, completion times, and repeat service requests.
• Identify deferred maintenance and capital improvement needs and prepare prioritized recommendations.
• Evaluate vendor performance and verify satisfactory completion of contracted work.
• Ensure compliance with applicable building, fire, housing, accessibility, environmental, and life-safety requirements.

Leadership & Operational Stewardship

• Supervise maintenance personnel assigned to the portfolio.
• Establish clear expectations, provide coaching, and promote accountability.
• Collaborate effectively with ownership, accounting, legal counsel, compliance consultants, and corporate leadership.
• Prepare accurate weekly and monthly reports covering occupancy, financial performance, compliance, maintenance, resident concerns, and operational risks.
• Immediately communicate significant financial, legal, compliance, safety, operational, or reputational issues.
• Preserve institutional knowledge through complete, accurate, and organized documentation.

Qualifications

Required

• Minimum five years of progressively responsible multifamily property management experience.
• Minimum three years managing LIHTC, affordable housing, or mixed-income communities.
• Experience managing multiple properties or serving as the senior manager of a multifamily portfolio.
• Thorough knowledge of IRS Section 42, Fair Housing, and applicable landlord-tenant regulations.
• Experience with budgeting, financial reporting, collections, expense control, and variance analysis.
• Demonstrated success supervising maintenance operations, vendors, inspections, unit turns, and resident relations.
• Strong organizational, interpersonal, written communication, verbal communication, and leadership skills.
• Proficiency with property management software and Microsoft Office.
• Ability to travel among assigned properties and respond to occasional after-hours emergencies.

Preferred

• Housing Credit Certified Professional (HCCP), Certified Occupancy Specialist (COS), Certified Apartment Manager (CAM), Accredited Residential Manager (ARM), Certified Property Manager (CPM), or another nationally recognized property management or affordable housing certification.
• Experience with Housing Choice Voucher programs, mixed-income communities, or layered affordable housing financing.
• Familiarity with Washington, DC affordable housing programs.
• Familiarity with property management systems such as Yardi, AppFolio, RealPage, MRI, or OneSite.

Stewardship Competencies

The successful Senior Property Manager demonstrates:

• Integrity and professionalism.
• Accountability and ownership.
• Service-oriented leadership.
• Effective communication.
• Relationship building.
• Sound judgment and decision-making.
• Financial stewardship.
• Stewardship of assets, documentation, and institutional knowledge.
• Strong organizational discipline.
• Continuous learning.
• Disciplined execution.

Performance Measures

Operational Performance

Performance will be evaluated based upon:

• Occupancy, collections, and resident retention.
• Budget performance and expense management.
• Financial reporting accuracy.
• Audit and inspection results.
• Property appearance, cleanliness, safety, and physical condition.
• Maintenance response times and unit-turn performance.
• Vendor performance.
• Accuracy and timeliness of management reporting.

Stewardship Performance

Performance will also be evaluated by the consistent demonstration of Banneker’s stewardship expectations, including:

• Integrity and ethical conduct.
• Financial stewardship.
• Regulatory compliance.
• Resident experience and professionalism.
• Leadership and collaboration.
• Preservation of accurate institutional records.
• Commitment to continuous improvement.
• Consistent demonstration of the First Principles of the Banneker Operating System.

Banneker Management is committed to attracting, developing, and retaining exceptional professionals who share our commitment to stewardship, operational excellence, and service.

The starting base salary for this position is $80,000 annually, commensurate with qualifications, experience, and demonstrated capabilities.

Eligible employees are offered a comprehensive benefits program designed to support their health, financial well-being, and professional development. Benefits currently include:

• Competitive health, dental, and vision insurance. 
• Paid vacation, sick leave, company holidays, and other approved leave benefits. 
• 401(k) retirement plan with company matching contributions, subject to plan provisions. 
• Professional development, continuing education, and industry certification support. 
• Eligibility for an annual performance-based incentive or bonus, based on individual performance, company performance, and business results. 

Banneker Management is committed to providing employees with opportunities for continuous learning, professional growth, and career advancement. Compensation decisions consider demonstrated performance, stewardship, accountability, professional growth, market competitiveness, internal equity, and the evolving needs of the organization.

Employment with Banneker Management is at will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, except as otherwise provided by applicable law. Nothing contained in this Role Description or any related document constitutes or should be interpreted as an employment contract or guarantee of continued employment.