Property Manager

Job Summary: The Property Manager oversees all aspects of daily operations for four buildings, ensuring safe living conditions for tenants and a positive work environment for staff.  The Manager is responsible for each building’s compliance with regulatory agency regulations.  The position requires a strong leader and a team player with good problem-solving skills and who can respond calmly in crisis situations.  The Manager must practice sound personnel and management practices and understand issues of concern to their tenants. This position works independently in an active and bustling neighborhood.

Portfolios: Clayton Hotel, 665 Clay, Swiss American, Tower Hotel

Status: Full-time, Exempt, Regular

Location: San Francisco neighborhoods

Hours: Monday through Friday regular business hours, and on-call 24 hours daily for building emergencies

Salary: $62,624 - $65,920 annually; Comprehensive Benefits 

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Conduct regular building and property inspections with the Maintenance Staff
• Train and supervise staff in building and emergency procedures, resident rules, and record keeping
• Develop, monitor, and maintain the property budget
• Work with Resident Services Coordinator to offer services that benefit the residents

Job Responsibilities

Property Management:

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
• Complete annual and interim re-certifications and perform annual unit inspections
• Complete all regular reports including weekly & monthly vacancy report, project status report (PSR), monthly statistical report (MSR) and other additional reports from regulatory agencies and investors
• Collect rents and security deposits, and make bank deposits
• Monitor site budget and report variances to Supervisor
• As applicable, along with Resident Manager, attend resident meeting a minimum of once per year

Tenant Relations:

• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
• Prepare tenant files for eviction procedures

Building Safety:

• Conduct daily building and property inspections with the Maintenance Staff
• Report regularly to Supervisor on status of buildings, program, staff and residents
• Follow the organization’s and Property Management policies and procedures, including safe work practices
• Contribute to a safe and pleasant working environment
• Perform other duties as assigned

Supervisory:

• Supervise, train and oversee the work of all staff supervised
• Train and supervise staff in building and emergency procedures, resident rules, and record keeping
• Develop, monitor, and maintain the building(s)’ budget(s)
• Write and conduct performance reviews for staff supervised
• Develop annual work goals for staff supervised
• Recruit, interview, and hire supervised position vacancies
• Ensure staff know and follow safe work practices and policies

Financial Responsibility and Authority:

• Develop, monitor, and maintain the property budget
• Process, Code and Approve Accounts Payable
• Oversee and reconcile petty cash
• Oversee expenditures for resident functions

Other (all positions):

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

Knowledge, Skills, and Experience

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
• Willingness to perform varied tasks

Minimum Qualifications

• Three (3) years of experience in affordable residential property management
• Three (3) years prior supervisory experience
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOHCD)
• Basic knowledge of landlord tenant issues and conflict resolution.
• Knowledge of Fair Housing, ADA, and 504 compliance related issues
• Ability to interact with government agencies, other service providers, and the community
• High School diploma or GED equivalent
• Excellent administrative, organizational and written/verbal communication skills
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
• Familiarity with the neighborhood of the work site
• Knowledge of specific machinery and/or technology

Preferred Qualifications

• Bilingual in English & Chinese (Mandarin or Cantonese)
• Prior experience with affordable residential property management
• Familiarity with diverse neighborhoods
• BA/BS Degree or equivalent in a related field
• Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations

Condition of Employment

As of January 4th, 2022, All Chinatown Community Development Cent