Senior Resident Services Coordinator

Job Summary: The Senior Resident Services Coordinator provides support to a diverse group of residents, mainly the elderly, disabled and families, living in formerly public housing sites in Chinatown. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. 

Status: Full-time, Nonexempt, Regular    

Location: Chinatown neighborhood, San Francisco     

Hours: Monday through Friday 9:00 a.m. to 5:30 p.m., plus some nights and weekends     

Salary: $56,753 - $59,740 annually; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Provide ongoing direct services such as general information, referrals, translation/interpretation assistance and service connections to local social service and government agencies 
• Create, implement, lead and evaluate programming/activities/events at the properties including a focus on aging-in-place, educational workshops, and resident empowerment 
• Collaborate with Community Engagement Managers to elevate resident voices and provide targeted support 
• Collaborate with residents and Property Management to maintain housing stability 

Job Responsibilities 

Case Work/ Information and Referral 

• Complete initial and ongoing outreach to residents inviting them to access services, as needed 
• Provide resident centered direct services such as information and referrals, linkage to community services and benefits 
• Develop on-going cooperative network of government and social service agencies 
• Serve as an advocate and liaison for residents with community service agencies  
• Work in partnership with Property Management to educate residents on their rights and responsibilities 

Resident Community Building 

• Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills  
• Collaborate with Community Engagement Managers on supporting community building events 
• Provide resident mediation, when requested by residents 
• Support resident leadership and empowerment through resident volunteerism and resident association (PYRIA) 
• Serve as an advocate and liaison for residents with service agencies and/or property management 
• Educate and/or link residents to community/neighborhood projects that impact their quality of life 

Administrative Support 

• Maintain resident files and complete/maintain case notes, service reports, grant reports, activities budgets, program files, and other paperwork 
• Track resident services data in multiple databases on a regular basis 
• Conduct resident surveys to measure programs 
• Create monthly calendar of events and activities, and produce outreach flyers  

Other 

• Represent organization to residents and community agencies 
• Contribute to a safe and pleasant work environment 
• Follow policies and procedures, including safe work practices 
• Other duties as assigned 

Knowledge, Skills, and Experience 

• Ability to work with people from ethnically and socio-economically diverse backgrounds  
• Sensitivity to issues facing elderly and disabled populations  
• Crisis de-escalation and resolution skills  
• Strong inter-personal and effective communication skills 
• Ability to work independently as well as in a team structure 
• Genuine enthusiasm for meeting, motivating, and involving people in community activities 

Minimum Qualifications

• Academic qualifications: 
  • Bachelor’s Degree in Social Work or related field and two (2) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR 
  • High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities 
• Experience providing services to older adults, families and adults with substance use/mental health needs
• Demonstrated commitment to and knowledge of Chinatown neighborhood and surrounding community resources 
• Knowledge of, and sensitivity to, the needs of low-income populations 
• Ability to travel and coordinate services for several buildings in San Francisco  
• Demonstrated knowledge and commitment to community organizing as a tool to increase resident engagement and leadership development 

Preferred Qualifications

• Experience working in Permanent Supportive Housing or Public Housing  
• Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents 
• Experience working within a Harm Reduction Model 
• Bilingual/biliterate in English/Cantonese or English/Spanish 
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site 
• Prior experience measuring program outcomes 

Condition of Employment

As of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation may be required by CCDC if exemption is approved.