Resident Services Manager

Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

Achieve the community’s resident satisfaction and retention goalsby ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.

Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.

Develop, produce and coordinate resident communications, by creating newsletters, surveys,lease violation letters, andother communications to the residents.

Manages the Community’s roommate matching and assigns waitlistleases (as needed).

Organize and coordinate resident functions, includingparties, birthday cards, welcome parties, unit visits, and other events as directed.

Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basisand ensure the leasing office, tour path and model(s) are ready for show daily.

Where applicable, oversee the Community Assistant Program.

Reviewing the Courtesy Officer nightly reports and following-up on incident reports andleaseviolationnotices as necessary, and ensuring the leasing office is secured for the evening.

Checks the answering service throughout the day for messages, and returns calls as necessary.

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Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary.  Once eligible,  team members may participate in the 401k plan.  Regular, full-time team members are also offered a  range of medical, financial, and/or other benefits from which to choose.

Greystar will consider for employment qualified applicants with arrest and conviction records.