Resident Manager
Santa Rosa, CA
Burbank Housing is the North Bay's largest affordable housing organization. We have 40 years of success in building, managing and providing services to low-income individuals and families in Sonoma County.
The Palms Inn is a 104-room hotel that has been converted to housing for formerly homeless individuals. Burbank Housing serves the role as Property Manager and works in close collaboration with the Support Service providers, Catholic Charities and Veterans Affairs, to further the shared goal of housing stability for the residents living at The Palms Inn. In alignment with our larger organizational mission, The Palms Inn is a mission driven property management initiative that serves a greater purpose in the local community which is to end chronic homelessness.
While as an organization we have extensive experience serving vulnerable individuals, we recognize that formerly homeless populations like those living at The Palms Inn present with a higher level of vulnerability and trauma acuity. As we further our work in Permanent Supportive Housing and Housing First, we are committed to organizational wide efforts to become Trauma Informed, human centered and equitable in all we do.
While this position resides within our Property Management Department and seeks a candidate with Property Management expertise, a strong preference will be given to those with a social service or human services background; a high level of communication and collaboration with the service providers will be required in this position.
Summary: The Senior Site Manager of Palms Inn is responsible for oversight of the daily operations of this apartment complex including supervision of a and regularly assigned on-site maintenance staff. The responsibilities include but are not limited to: reviewing applications for potential tenants, renting or leasing apartments, collection of rents and deposits, oversight and monitoring of all common areas, scheduling and approving maintenance of property, investigation and resolution of tenant complaints and issues, and preparation and timely submission regulatory and company reports. The Resident Manager does not reside on site.
Specific Duties and Responsibilities: The following reflects Burbank Housing’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
- Review tenant applications for eligibility; maintain and purge waiting lists; show available units.
- Follows Burbank Housing’s procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, CHFA, HUD, RHCP). Works diligently to ensure that all new move-in files are complete and orderly.
- Attends training as needed and recommended by Burbank Housing. This training may require overnight stays out of town.
- Attends regular in-house training and informational meetings offered by Burbank Housing.
- Supervises on-site maintenance staff, providing regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects and approves time sheets, vacation scheduling, and oversight of work to ensure timeliness and a professional manner.
- Confers with the Maintenance Crew Leader and Regional Manager, schedules maintenance staff, engages subcontractors in repairing plumbing or electrical malfunctions, painting of apartments or buildings, and maintaining landscaping or gardening work, and prepares maintenance work orders for all maintenance work to be performed.
- Provides input and collaboration with Regional Manager on preparation of annual property budget.
- Walks property at least twice per day (once in the morning and once in the evening) to assure residents of management presence and to monitor the overall appearance of the property.
- Ensures that vacant units are "turned" in the fastest possible time by monitoring timeliness of vendors and maintenance staff. Walks vacant unit daily to monitor progress of turn.
- Keeps property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by current resident.
- Collects rent and security deposits for submittal to the accounting department. Works with accounting staff to facilitate smooth accounting procedures.
- Completes lease form, outlines conditions and terms of occupancy with new resident and completes relevant paperwork.
- If applicable, performs annual re-certification of tenants, completes required weekly reports, monthly reports, ticklers and compliance reports.
- Cooperates with compliance staff and outside agencies in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies.
- Instructs tenants in emergency procedures, appliance use, and property rules.
- Investigates tenant complaints and resolves tenant issues, prepares written incident reports, prepares and serves tenant warning notices, 3-Day notices, 10-Day notices, and 30-Day notices, appears in eviction proceedings, and maintains a daily Manager’s log.
- Shows vacant units and applies approved marketing strategies to reduce vacancy loss.
- Conducts annual unit inspections, walk through of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. Prepares security deposit refund statements and submits to accounting department for disbursement in accordance with lease provisions.
- May provide limited emergency repairs.
- Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation.
- Oversees, coordinates, and maintains calendar of events and users for multi-purpose room and computer room use.
- Works in cooperation with Resident Services staff and all other non-Burbank onsite agencies.
- Other duties as assigned.
Qualifications Requirements: The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.
Education and/or Experience: A minimum of 5 years’ experience managing a large apartment complex, subsidized housing experience preferred. Real Estate license or college level property management course work is preferred.
Job Knowledge/Skills:
- Commitment & enthusiasm toward achieving Burbank Housing’s Mission and Vision Statements.
- Ability to work cooperatively and effectively with a diverse group of people.
- Thorough understanding of affordable housing regulatory requirements and procedures.
- Competency in the implementation and practice of Fair Housing regulations.
- Experienced in supervision and understanding of staff management.
- Strong oral and written communication skills.
- Strong time management skills and ability to multi-task.
Language Skills: Proficiency in English is required in both spoken word and written language. Ability to read and interpret rental agreements, government regulations, and budgets. Ability to write effective business correspondence. Ability to effectively communicate information and respond to questions from groups and individuals. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Attention to detail and a high degree of accuracy are required. Reasoning Abilities: Ability to analyze and interpret technical procedures and instructions. Ability to collect data, establish facts, and draw valid conclusions.
Management Skills: