Operations Analyst / Coordinator

ConAm Management Corporation is part of The ConAm Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employs a team of 1500+ energetic associates... and we're growing! 

We recognize the value of our corporates staff and are looking to hire an Operations Analyst / Coordinator . If you possess a analytical mindset, and have the ability to multi-task, we want to hear from you!

WHAT WE ARE LOOKING FOR:

The Operations Analyst position works on various operational analysis, budgeting, monthly reporting, and value-added projects to improve the communities. Reporting directly to the Executive Vice President this position will incorporate critical thinking on operational, financial, and technical projects. Position is a full-time, hourly, non-exempt, eligible for full benefits after completing a grace period. 

WHY YOU ARE THE PERFECT FIT:

• Bachelor’s degree or similar experience required.
• Multi-family industry experience preferred.
• CA Real Estate license preferred.
• Knowledge of property management software platforms (Yardi, RealPage, Gracehill, Revenue Management...etc.) preferred.
• Advance knowledge of Microsoft suite, including OneNote and Teams.
• Basic understanding of property management accounting preferred.
• Excellent professional written and verbal communication skills.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Must be highly self-motivated and customer centric.
• Ability to work with ambiguity.
• Provide a positive customer experience internally and externally.
• Great analytical, critical thinking and problem-solving abilities.
• Strong adaptability and capacity to work in fast-paced environments.
• In-depth understanding of organizational data flow and its use in management decision-making.

Duties and responsibilities

Responsibilities include, but are not limited to, the following:

1. Report Generation and Analysis

• Collects and analyzes data to evaluate operations and processes and to facilitate complex decision-making.
• ·Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas and develop solutions.
• Develop an acute understanding of the business and the drivers of success to effectively assist the needs and objectives of ConAm.
• Participates in operational projects as needed.

2.    Property Onboarding / Offboarding Coordination

• Oversee and assist in the onboarding and offboarding of properties.
• Work with regional staff to ensure information is provided to Accounting, IT and HR, to ensure property information is entered into ConAm systems timely.
• Coordinate the onboarding and offboarding process with regional staff and provide status updates to EVP.

3. Administrative

• At the direction of the EVP, support various departments including operations, marketing, education, property services, etc.
• Monitors budget including tracking expenditures and providing reports. May prepare spreadsheets for budgets, including tracking and maintaining expenditures and reconciling accounts; uses budget tool.
• Reviews, assesses, routes, answers and monitors follow up action steps on correspondence.
• Support and assistance with various operational and administrative duties for properties.

4. Communication

• Communicates directly with the Regional Vice Presidents, Regional Portfolio Managers, Area Managers, and Community Managers.
• Respond within 48 hours of requests and provide status updates throughout the project timeline.
•  Provides a bridge for smooth communication between the EVP's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
• Works closely and effectively with the EVP to keep her well informed of upcoming transitions, commitments, and responsibilities, following up appropriately. Acts as a "barometer," having a sense for prioritizing issues taking place in the environment and keeping the EVP updated.

5. All other duties as assigned.

Competencies

• Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.
• Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers’ needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.
• Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.
• Teamwork and Collaboration: Successfully communicate and collaborate with peers, managers, and customers to achieve common goals. Develop positive relationships across the organization and partner effectively with others.
• Business Communication: Demonstrate an ability to expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents, ensuring communication is respectful, open, honest, and tailored to the receiver. Actively listen and willingly accept and provide constructive, solution-focused feedback.
• Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their “circle of influence,” anticipating threats, and acting on them.
• Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.
• Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.