User Access Management Specialist

ConAm Management Corporation is part of The ConAm Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employs a team of 1500+ energetic associates... and we're growing! 

The User Access Management Specialist is responsible for supporting the overall internal user access , and provisioning and deprovisioning, specializing in business application access.  This is a Full-Time | hourly position | Non-Exempt and is eligible for full Benefits after a qualifying  period.

Why you would be a good fit: 

• High School Diploma/GED required.
• 1-3 years’ administrative experience.
• Intermediate proficiency using Microsoft Excel.
• Strong attention to detail.
• Communicate effectively both orally and in writing.
• Establish and maintain effective working relationships with others.
• Excellent customer service skills.
• Ability to manage confidential records in a discrete and professional manner.
• Ability to multi-task and meet completing deadlines with attention to detail.
• Ability to work independently and collaboratively to support the success of others.
• Strong computer skills and ability to use various databases.

Duties and responsibilities

Responsibilities include, but are not limited to, the following:

1. User Management

• Monitor and complete requests for business applications access, ensuring timely and accurate provisioning adhering to strict standards and guidelines.
• Validate and deprovision access for terminated associates immediately or as stated in the request, includes all business applications and domain access.
• Perform password resets and account unlocks for end users.
• Complete user access modifications such as adding properties or updating access.
• Maintain internal database to accurately reflect and track user business application access.
• Audit access and permissions regularly to ensure compliance with policies.
• Partner with department managers and the training team to confirm required approvals for access setup and changes.
• Work closely with application owners to ensure users have the appropriate role and permissions.
• Assist with updating and confirming procedures and documentations for knowledgebase.

2. Communication

• Communicates directly with internal stakeholders, including Corporate and Onsite associates.
• Respond within 48 hours of requests and provide status updates throughout the project timeline.

3. All other duties as assigned.

Competencies

• Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.
• Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers’ needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.
• Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.
• Teamwork and Collaboration: Successfully communicate and collaborate with peers, managers, and customers to achieve common goals. Develop positive relationships across the organization and partner effectively with others.
• Business Communication: Demonstrate an ability to expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents, ensuring communication is respectful, open, honest, and tailored to the receiver. Actively listen and willingly accept and provide constructive, solution-focused feedback.
• Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their “circle of influence,” anticipating threats, and acting on them.
• Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.
• Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.