Assistant Portfolio Manager

The Assistant Portfolio Manager assists the Portfolio Director in the day-to-day operation of managing single-family home rentals which includes entering monthly move-ins, move-outs, and rentals.  Working with residents from move-in to move-out, Assistant Portfolio Managers will attend to residents' requests, accounts receivable. 

 Essential Job Duties and Responsibilities

• Assist Portfolio Manager(s) to assist managing a portfolio of single- family residential homes in accordance with company objectives and metrics
• Assist Portfolio Manager(s) in maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements
• Provide exceptional customer service by attending to resident move-in/move-out needs and responding to requests in a professional and timely manner
• Manage all electronic lease files for residents; ensure file management quality control including document storage in proprietary database
• Responsible for all cash handling and accounts receivable management; post daily deposits
• Assist in oversight of maintenance operation
• Other duties as assigned

Education and/or Experience

• Minimum of two (2) years of administrative experience in Property Management or related field
• Must possess a valid driver's license, an insurable driving record and access to their own motor vehicle
• Availability to work a flexible schedule based on business need
• Bachelor's Degree in Business or related field, or equivalent in a related field (preferred)

 Skills/Specialized Knowledge

• Customer service oriented; strong communication, organizational and interpersonal skills
• Positive, can-do attitude with a commitment to excellence and achieving goals
• Working knowledge of property management software programs (e.g. Yardi, Salesforce and Docusign) and Microsoft Office Applications
• Ability to deal effectively with diverse situations 
• Can effectively work independently and as a member of various teams and committees
•  Ability to multi-task  

Other Requirements

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position. 
• Must maintain professional appearance and comply with prescribed dress code policy
• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate
• Ability to work weekends and non-traditional holiday if needed, not consistent
• Must be reachable via phone, except during approved time off
• Must provide basic hand and power tools
• Extensive travel within assigned portfolio required 

Physical and Mental Demands

The office may be a busy environment. This position may have to manage a number of projects at one time and may be interrupted frequently to meet the needs and requests of internal and external customers. The environment may be busy and/or noisy and the incumbent will need excellent organizational, time, and stress management skills to complete the required tasks.  

Work Environment

The office may be a busy environment. This position may have to manage a number of projects at one time and may be interrupted frequently to meet the needs and requests of internal and external customers. The environment may be busy and/or noisy and the incumbent will need excellent organizational, time, and stress management skills to complete the required tasks.