Enterprise Software Support Engineer

Edward Rose & Sons is currently looking to fill a Yardi Software Support Engineer position at our beautiful headquarters in Bloomfield Hills, MI. If you have the skills required for this position and enjoy working in a fast-paced environment, apply today!

The Yardi Software Support Engineer provides advanced support and troubleshooting for Yardi and related applications and platforms. Assists with research, design, development, and testing of enterprise applications and software programs. Additionally, the successful candidate will work on various IT projects as assigned by the Enterprise Software Support Team Leader and complete tasks in a timely manner with a positive, customer-service oriented attitude. 

Additional Job Tasks and Responsibilities:

• Provides advanced support of Yardi and related applications such as module troubleshooting, integrations, and reporting.
• Manages tier 2 and tier 3 service requests, prioritizes, and resolves application issues. Routes client requests to other internal and external resources.
• Collaborates with application providers; escalates and manages vendor relationships.
• Follows-up on projects with clients and senior members of the Technology Team.
• Perform special projects as assigned by the Enterprise Software Support Team Leader.
• Stays current with Yardi software and related applications, changes, and updates.
• Designs, develops, and implements new enterprise software programs.
• Collaborates with other teams on best practices in relation to use of enterprise software programs.

Key Competencies:

• Shows initiative in finding solutions to common problems.
• Strong analytics and research skills to help troubleshoot and develop solutions to issues.
• Demonstrates proficient verbal and written communication skills.
• Ability to work independently as well as with a team.
• Strong problem solving and analysis skills.
• Displays enthusiasm to learn more about processes.
• Uses attention to detail to achieve precise results.
• Is adaptable and flexible when given new responsibilities.
• Effectively plans and organizes tasks in order of priority with strong time management skills.

Education and Experience:

• Bachelor’s degree in Information Technology related field preferred.
• 5+year’s of job equivalent experience in property management preferred.
• Strong working knowledge of enterprise applications (ERP, Yardi, CRM, BI, etc.).
• Strong working knowledge of SQL database, web development, and software support preferred.

Employees are required to be honest and trustworthy with a satisfactory background. A valid driver's license and reliable transportation will be required as this position entails the operation of a personal and potentially a company vehicle.

We offer our employees:

• Comprehensive benefits package, including 401(k) with company match
• Generous paid time off programs
• Competitive compensation plan
• Employee referral program
• Opportunities for advancement
• Discounted apartment home

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.