Maintenance Supervisor

JOB SUMMARY The Maintenance Supervisor is a hands-on supervisor responsible for leading the efforts of the maintenance team to ensure the property is in top condition.

Resident feedback on quality and timeliness of resident services provided; tenant turnover.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supervise and schedule maintenance activities for the property and maintenance staff.
? Complete and evaluate the daily/weekly completion of all work orders.
? Monitor and maintain required permits for operating the property, such as pool, elevator, etc.
? Assist the property manager with supervising all work by outside contractors.
? Ensure all equipment is operated in a safe manner.
? Create schedules and be available for “on-call” for after-hours, weekend, and holiday emergencies.
2. Coordinate, schedule and respond to service requests.
? Establish priorities for service request and assign service requests to maintenance staff.
? Repair/replace appliances, plumbing systems, AC/heating/electrical systems as needed.
3. Order supplies and manage the maintenance budget.
? Assist the property manager in the budget process and ordering of materials and supplies.
QUALIFICATIONS
? Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
? Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
EDUCATION AND/OR EXPERIENCE
Required
? High school diploma or GED.
? Minimum three years’ general residential maintenance experience.
? Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems.
? Certifications/licenses as required by local, state, or other regulations.
? Must have reliable transportation, maintain auto insurance, and have a valid driver’s license.
? Ability to work on-call as scheduled and work weekends and after hours as necessary.
Preferred
? One year supervisory experience.
? Bilingual or multilingual skills.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

? Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Job Skills
? Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent.
? Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
? Job Knowledge – Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
? Use of Technology – Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.
Teamwork
? Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses interpersonal and negotiation skills to resolve conflicts.
? Cooperation – Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
? Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
? Collaborative Leadership – Builds relationships; handles conflict in a constructive manner: works with employees to resolve issues.
? Achievement-Oriented Leadership – Identifies challenges and addresses them directly; sets an example.
PHYSICAL DEMANDS
While performing the duties of this position, the employee is frequently required (50 to 100% of the time) to:
? Walk the property.
? Bend, stoop, squat, or kneel to perform maintenance activities.
? Climb stairs to access upper level units and interior units with multiple levels. May need to climb or work from a ladder.
? Push or pull to move equipment, appliances, and open or close doors.
? Reach above shoulders to perform routine maintenance repairs, stock, and remove equipment.
? Grasp, grip, turn hands, and have finger dexterity to handle sharp objects, maintenance tools, open and close ladders, use telephone/pager/two-way radio.
? Talk or hear when interacting with residents, management, or other visitors to the property, both in-person and on the phone.
Lifting Requirements
While performing the duties of this position, the employee is required to lift, move, and carry items such supplies, packages, ladders, cases of paper, soda, or water according to the following frequency:
? Between 1-25 lbs.:
Constant Need (50 to 100%)
? Between 25-75 lbs.:
Frequent Need (33 to 50%)
? Between 75-150 lbs.:
Occasional Need (1 to 33%)