Vice President - Operations

Job Requirements

Essential Functions/Responsibilities
• Assumes overall responsibility for the day-to-day management of the branch offices within their sub-region.

• Participates in the development of the Regional Business Plan and constantly seeks to develop strategies for enhancing the economic performance of the region and company.

• Is primarily responsible for identification and acquisition of new management accounts via intense efforts to grow the revenue base of the office.

• Communicates with the Regional Property Managers constantly in discussing marketing, occupancy, budget conformance, personnel, capital improvements and any other material topics.

• Communicates regularly with clients to ensure customer satisfaction with company’s services.

• Complies with all policies and procedures established by Pinnacle for the administration of the properties and the company.

• Maintains and staffs an office which is open at least during normal business hours.

• Retains and trains qualified personnel at the corporate level. Supervises and evaluates the work of all personnel.

• Complies with the Federal Wage and Hour Act, the Occupational Safety and Health Act, the Workers’ Compensation Act, and all applicable state and local statutes and regulations.

• Maintains and posts all licenses, permits, notices, and occupancy permits required by federal, state, and local governmental authorities.

• Establishes a methodical filing system for business correspondence, property information and personnel administration.

• Submits written reports on the operations of the property to the Regional President on a basis in a format established by Pinnacle Family of Companies.

• Attends and participates in industry association meetings and seminars to keep up-to-date on trends and changing conditions in the marketplace.

• Cooperates in the completion of any other tasks which may be requested by the Regional Vice President.

• Participates in the marketing of the company on a local and regional level as needed to promote business growth.

• Participates in the identification and pursuit of suitable acquisition opportunities.

Participates in the identification and pursuit of possible brokerage opportunities.

• Maintains a detailed knowledge of the primary market.

• Constantly seeks to identify strategies for increasing company income and reducing company expenses.

• Administers the approved annual budget of income and expenses in accordance with all Pinnacle requirements.  Monitors the status of the operating budget and determines necessary reductions or increases in allocations.  Pays particular attention to expense ratios as determined by the company.

• Obtains written approval from the Regional Vice President for all proposed expenditures   established in the annual plan.

• Prepares monthly income and expense variance statements with collateral supporting documentation. Submits the required reports to the Regional Vice President on an accurate and timely basis and in a format which meets the company’s specific requirements.

• Reviews all delinquent accounts and pursues any action required.

• Annually reviews all contractual services and re-bids appropriate services to assure the lowest possible cost.

• Assumes overall responsibility for overseeing the day to day management of all clients’ managed assets under the supervision of the sub-region.

• Implements action plans and strategies for maximizing property performance.

Supervisory Responsibilities

The Vice President - Operations manages Regional Property Managers who manage investment property staffs, Office Managers who oversee clerical support staff and the receptionist.  The Vice President - Operations carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience.
• An undergraduate degree with a major in a related field preferred.
• A minimum of five years in portfolio operations consisting of 5,000 units or more preferred and experience in positions with progressively increased responsibility from property manager through multi-property management.
• Sound understanding of real estate operations as it relates to management of individual assets, brokerage, office operations, personnel management, corporate budgeting and planning.
Skills/Specialized Knowledge
Ability to move independent groups to accomplish business goals and exhibit strong interpersonal skills to successfully empower and lead subordinates.  Performance oriented and highly motivated to produce results, having demonstrated this trait in prior experience.  High degree of creativity, coupled with sound business judgment.  Diplomacy personified. An aggressive self starter, with the ability to operate autonomously yet diplomatic to effectuate positive relations with subordinates and peers.

Other Requirements
• The following designations are preferred: CPM, CSM, and RPA.
• Real Estate license

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Verbal and auditory ability required in order to communicate in person and by telephone.  Work is of a sedentary nature.  Physical activities include computer keyboard operation and frequent verbalization of ideas.  Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity.  Requires the ability to handle interruptions in a rapidly changing environment in an appropriate manner.  Must be able to travel independently.

Mental Functions
Must be able to read, analyze, and interpret the most complex documents; respond effectively to the most sensitive inquiries or complaints; write speeches and articles using original or innovative techniques or style and make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Work Environment
Work is conducted in a normal office environment with little exposure to excessive noise, dust or temperature changes and occasional exposure to the outdoors including seasonal weather. Travel may be necessary throughout the continental United States.
Compensation and Benefits
Compensation dependent upon the qualifications of the individual in the position. Health insurance benefits for the employee and family (medical, dental and vision)
Modest life insurance coverage and long term disability insurance. 401(k) plan with modest match