Resident Services Coordinator
New York, NY
Job Description
The Resident Services Coordinator is responsible for providing effective customer service to all residents and property staff by utilizing in-depth knowledge of the property and its functions. This position is required to respond within one hour to all resident emails and calls during business hours.
Education
A high school diploma or equivalent and prior experience in a fast-paced customer service role. Property management experience is preferred but not required.
Qualifications
About us
Greystar™ is the global leader in multifamily real estate, offering expertise in property management, investment management, and development and construction of rental housing. Established in 1993, Greystar™ is the largest property management operator in the world. Its dedicated team members and a commitment to hiring the very best multifamily professionals has resulted in record growth, making Greystar™ one of the most respected and trusted real estate companies. EOE.
The Resident Services Coordinator is responsible for providing effective customer service to all residents and property staff by utilizing in-depth knowledge of the property and its functions. This position is required to respond within one hour to all resident emails and calls during business hours.
Education
A high school diploma or equivalent and prior experience in a fast-paced customer service role. Property management experience is preferred but not required.
Qualifications
- Pleasant disposition with a focus on delivering exceptional customer service consistently.
- Strong written and verbal communication is required in this role. Communication will be required through phone calls and emails.
- Candidate should have a high attention to detail and strong follow through. Candidate should have ownership of resident concerns and see through resolution.
- Demonstrated proficiency in word processing, spreadsheet, property management (Yardi or On-Site), and database management programs in order to complete required reports.
About us
Greystar™ is the global leader in multifamily real estate, offering expertise in property management, investment management, and development and construction of rental housing. Established in 1993, Greystar™ is the largest property management operator in the world. Its dedicated team members and a commitment to hiring the very best multifamily professionals has resulted in record growth, making Greystar™ one of the most respected and trusted real estate companies. EOE.
Benefits provided
Health Insurance
401k Match
401k Retirement Plan
Dental Insurance
Short Term Disability
Long Term Disability
Personal Days
Internal Training Programs
Optical Insurance
Bonus Programs
Life Insurance
Paid Vacations
Intern Programs
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