Claims Representative, Risk Management

Western National Group (WNG) is a real estate firm specializing in multifamily housing looking to fill a Claims Representative position at our Corporate Office in Irvine, CA.

Duties and Essential Job Functions: 

• Inputs and creates claim files and follows standard claims handling procedures.
• Generates reports and maintains claim notes and correspondence regarding claim file activity and communications on the claims database.
• Monitors a variety of claim files (1^st and 3^rd party property, liability, and litigated claims) and maintains a daily running diary.
• Manages file inventory to ensure timely resolution of claims.
• Performs property inspections as needed, including accessing and inspecting all areas of a dwelling or structure
• Completes field inspection of losses including accurate scope of damages, photographs, written estimates of damages, as needed.
• Analyzes information gathered by investigation and reports findings and recommendations.
• Investigates and evaluates all relevant facts to determine coverage, damages and  liability of 1^st and 3^rd party property, general liability and auto claims; and files claims as needed with carriers.
• Establishes timely and accurate claim and expense reserves.
• Communicates with internal departments, claimants, attorneys and insurance companies over the telephone, in person, and in written correspondence.
• Makes settlement recommendations and negotiates claims settlements to avoid litigation.
• Prepares demand/denial letters as needed and drafts offer letters and releases.
• Creates statements of loss.
• Ensures signed releases are received prior to issuing settlement funds and creates check requests and requests settlement monies from Accounts Payables.
• Follows-up with insurance adjusters and provides information needed to expedite settlement or insurance recovery.
• Coordinates agreed scope/estimate of damages with independent insurance adjusters, vendors or contractors on large losses.
• Reviews incoming attorney letters and lawsuits and attends mediations as needed.
• Represents WNG entities at Small Claims court hearings.
• Provides excellent customer service to meet the needs of the insured, 3^rd party owners, and all other internal and external customers.
• Performs other duties as assigned.

Required Knowledge, Skills and Abilities: 

• Excellent written, verbal communication and oral presentation skills.
• Proficient in Microsoft Office Suite, excellent computer skills and typing ability.
• Aptitude to apply general knowledge of contract, property and/or insurance laws.
• Demonstrates superior level of attention to detail and organization, multi-tasks and prioritizes work, meets deadlines, and manages changing priorities effectively.
• Excellent customer service skills, empathizes with, actively listens to, and deals sensitively and professionally with claimants.
• Some construction knowledge.
• Some understanding of real estate management.
• High school graduate, with a  2 year degree, 4 year degree preferred
• Must have at least five-seven years of claims experienced

Benefits:

• Competitive compensation
• Comprehensive benefits including medical, dental, vision, life
• Flexible spending accounts
• 401(k). 

Western National Group is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability, mental and physical, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, and military and veteran status or any other legally protected status. IND123