Software Trainer

Job Description

Redefine Excellence. Join a team that is driven by excellence, integrity, passion and dedication. Greystar, the global leader in rental housing, has an exciting opportunity for a Software Trainer to lead and participate in the development of the Company’s software training curriculum and programs, and designs, conducts, facilitates, and evaluates systems training programs for the Company’s team members.

Position can sit in our Dallas or DC office. The Company offers competitive pay and benefits as well as opportunity for advancement.

Job Responsibilities:

• Conducts and facilitates software training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary to ensure the curriculum meets the training needs of the Company.

• Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.

• Conducts and facilitates training software applications such as Yardi Voyager, Yardi RentCafe, and Entrata.

• Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.

• Provides help desk support by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.

• Evaluates and reports on training program effectiveness by developing pre- and post tests, surveys, and/or other methods and tools to assess learner understanding, and by reviewing other Company reports to link training to overall performance and results.

• Assists on take-over and transition teams for newly-acquired properties by completing systems and data conversions, setting up new users for systems access, and conducting training for new team members on the Company’s property management and other software applications.

• Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs and provides customer service by working with senior management to develop and produce training and communication materials.

• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.

• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Requirements:

• College degree in information systems, education/training, or related field, and/or equivalent experience within the industry.

• Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.

• Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.

• Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.

• Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs in order to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.

• Demonstrated proficiency in property management software (preferably Yardi and Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.

• Demonstrated ability to read, write, and communicate effectively to create and make presentations to managers and staff, and to design and teach information systems programs and classes.

• Ability to travel 3-4 days a month is required!

Great work environment – Integrity-Respect-Professionalism-Accountability-Service-Team Work. They’re the values we live and work by, reflecting who we are and the quality of our relationships. As a Greystar team member, you’ll hear a lot about them and our commitment to creating memorable experiences. We believe in always going that extra step for our residents, our communities and each other.

Excellent compensation – In addition to a competitive compensation, we'll provide you with world-class benefits, including medical, dental and vision plans, short and long-term disability insurance, a 401(k) plan with company match, educational reimbursement, flexible spending accounts, an employee assistance program, generous holiday and vacation package, and more!

Visit our website at www.greystar.com. EOE

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About us
Greystar® is the global leader in multifamily real estate, offering expertise in property management, investment management, and development and construction of rental housing. Established in 1993, Greystar is the largest property management operator in the world. Its dedicated team members and a commitment to hiring the very best multifamily professionals has resulted in record growth, making Greystar one of the most respected and trusted real estate companies. EOE.