Floating Assistant Community Manager
San Jose, CA 95128
Position Summary: Seeking a Floating Assistant Community Manager for our San Mateo and San Jose sites. The ideal candidate must have strong sales and customer service experience, experience as either a Leasing Specialist or Assistant Manager as well as strong administrative and organizational skills. Generous salary plus full benefits, 401K and match, and leasing bonus potential.
The Assistant Community Manager is responsible in assisting in all residential property management operations and financial performance of an assigned community to achieve the business objectives of the company, clients, and investors including maximizing revenue and increasing cash flow. This position reports directly to the Community Manager.
ESSENTIAL RESPONSIBILITES AND FUNCTIONS
Prepare and review weekly data including traffic reports, availability reports, advertising reports, daily pricing strategies, and delinquency reports. On a semi-monthly basis prepare rent increase/renewal recommendations, and on a monthly basis review financial reporting providing variance narratives as requested. Assist in the preparation of annual operating budgets and narratives. Process invoice coding for accuracy as well as statements of security deposit refunds. Collect rent and review all revenue collections in accordance with company goals and objectives. Maintain budgeted occupancy levels, revenue objectives, and other property goals.
Perform property inspections daily, walking the community to ensure curb appeal criteria is met, cleanliness of all common areas, a hazard free environment is maintained, and follow up inspections with appropriate punch lists and/or work orders. Manage vendor selection and vendor relations so as to ensure quality performance and frequently re-bid and negotiate pricing for all vendor services. Manage resident issues such as neighbor disputes, renewal terms, and maintenance repairs (ensuring that service requests are promptly entered in Real Page, work is assigned and completed in 24-48 hours, and that the service request reporting is maintained with accurate and thorough information). Responsibility for the interviewing, hiring and training associates, planning, assigning, and directing work, preparing associate performance evaluations and reviewing all evaluations for additional site associates at assigned community, rewarding and disciplining associates, and address associate and resident matters in a timely manner. Approve all resident applications, discounts and lease renewals, and sign all leases. Responsible for collecting, approving, and submitting leasing bonuses and all payroll information.
Under the direction of the Community Manager responsible for the successful operation of all maintenance programs, including any purchase order systems, budgets, safety, storage, inventories, and vendor use. Provide valid and reliable information for phases of planning including; budgets, staffing, scheduling for capital improvements, adhere to preventative maintenance program, and other programs. Prepare and respond to punch lists with time frames as appropriate. Prepare accurate Bid Analysis/Contract Request documents and manage projects as assigned through to completion providing accurate status updates.
Associate and Team Management '' Recruit, train, and retain site level associates to execute company goals and objectives. Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Prepare and review all associate performance reviews in a timely, accurate, and thorough manner. Effectively communicate corporate policy and procedures to associates, reinforce training, and motivate subordinates to achieve company objectives. Responsible for reporting general liability claims, workers comp claims, and property loss claims timely and accurately. Participate in company provided training programs and ensure subordinate associates participate in all training classes within required timeframe.
Review and analyze bid summaries, work contracts, vendor proposals, site inventories, market/comp analysis reports, advertisements, One Site reports, and Yieldstar pricing recommendations. Study and report as needed on trends such as traffic flow, leasing ratios, media sources, reasons for vacating, etc. and provide analysis to adjust business practices as needed to meet company objectives and financial goals.
Ensure the effective use of lease renewal strategies and resident retention plans to include; preparation of all site proposed renewal strategies, lease expiration management, and retention programs. Exhibit exemplary customer service skills, professional demeanor, and conduct business with the utmost professionalism, courtesy to others, and focus on maintaining a positive work place for fellow associates and home for residents. Oversee the implementation of marketing methodologies including review of traffic reports, marketing plans, advertisements, signage, banners, curb appeal, and models. Review shop reports and provide clear feedback, goals, and training to associates as needed. Responsible for shopping competitive properties on a regular basis (minimum of once per quarter) and maintain knowledge of market conditions and trends
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: High school diploma or general education degree (GED) Minimum of 3 years property management experience (may include combination of leasing, assistant manager, and/or property manager experience). Ability to read, analyze, and interpret complex documents. Must be able to respond effectively to the most sensitive inquiries or complaints. Ability to communicate effectively in written and oral forms. Comprehensive understanding of arithmetic, accounting, and financial statements such as; profit and loss, general ledger, operating budgets, etc. Ability to be flexible and quickly adapt to changing business needs and processes. Proficiency in Word, Excel, Microsoft Outlook, and the Internet. Ability to adapt quickly to proprietary software.